We are currently looking for an intern to join our Field Quality team based out of our Field Quality Center in Smyrna, TN. This position is considered to be full time with up to 40 hrs/week and is expected to last for (12) months.
The Field Quality Investigation Department is responsible to improve customer satisfaction and reduce customer complaints by identifying quality concerns from the vehicle start of sales. The investigation process starts with the prioritization of customer issues by utilizing various customer voice data streams coupled with warranty returned parts interrogations. This team regularly communicates with internal/external stakeholders to ensure that issues are understood and countermeasures can be developed through root cause determination.
We support all Nissan North America vehicles sold in the United States, Canada, and exported to markets outside North America. The primary focus of this position will be for units produced at the Smyrna, TN manufacturing site.
Analyze market data with the sole purpose of identification of product quality technical concerns affecting Total Customer Satisfaction as measured against Nissan corporate quality metrics.
Utilize Word, Excel, and PowerPoint to identify, prioritize, investigate, and report field incidents and technical repair information.
Compile technical reports regarding incident investigations for concerns experienced by the customer base.
Position requires a proactive self-starter capable of managing multiple activities and changing priorities.
Use on-vehicle data acquisition systems to identify incident root cause to drive engineering countermeasures.
Be currently enrolled in an undergraduate/graduate degree program in Mechanical, Electrical, Aerospace or Mechatronics Engineering (Minimum 3.0 GPA)
Proficient in Microsoft Office (PowerPoint and Word) and especially advanced in Excel
Project Management skills (organization and time management)
Demonstrate professionalism and clear communication abilities
Comfort with being a team member in a fast paced and dynamic environment
Welcome to an open lane of possibility. Drive your career forward and join the company leading the technology and business evolution of the automotive industry by applying today.
Nissan is committed to a drug-free workplace. All employment is contingent upon successful completion of a drug screen for roles based in the United States and background screening for all positions.
All of us at Nissan – regardless of functional area or expertise – share a passion to design, manufacture, and sell high-performance vehicles. It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility. **Visa sponsorship for this position is not available at this time. **
Smyrna Tennessee United States of America