Desktop Support-IT Specialist 3 In-Training

State of Washington Dept. of Transportation - Shoreline, WA3.4

30+ days ago
The Opportunity:
The Washington State Department of Transportation (WSDOT) has an opportunity for an Information Technology Specialist 3 In-Training position to join our Desktop Support team in Shoreline, WA. This role's primary duty is supporting the Maintenance division iPads and data collection technologies and systems needed to ensure the successful operation of daily business activities throughout the Northwest region. Are you a current WSDOT professional who has an IT background and/or training? Do you have an understanding of WSDOTs maintenance programs? If you answered yes to these questions and you have a genuine interest in breaking into the Information Technology profession, one of the Workstation Support Specialist positions may be right up your alley.

This Information Technology Specialist will be responsible for desktop computer hardware, software, automated vehicle location (AVL) systems and iPad and mobile device support. The incumbent will apply journey level technical knowledge to independently identify and resolve complex problems with desktop computer systems and related components as they arise. This position supports regional and agency customers with standard computing resources, customized hardware, and software solutions as required to meet the business and strategic goals of WSDOT.

At WSDOT, we value the importance of creating an environment in which all employees feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds, and perspectives while fostering growth and advancement in the workplace. To learn more, please watch the following video: Why WSDOT?

This is an in-training position that offers a career path and on-the-job training. This position allows you to progress through the IT Specialist field, and achieve the goal class of an IT Specialist 3. Candidates will be considered as an IT Specialist 2 or IT Specialist 3, depending on qualifications.
The salary levels for each are:
IT Specialist 2: $48,780-$65,580 annually
IT Specialist 3: $53,844 - $72,476 annually

This position will perform the following work:
  • Installs, maintains, and resolves hardware and software problems by replacing components, using specialized technical tools and test equipment to diagnose and resolve faults.
  • Installs and reloads software or reconfigures systems where required.
  • Manages and maintains operating systems (Microsoft Windows, Mac OS/X, iOS) and computer resources to ensure compliance with current standards.
  • Provides training, advice, and guidance to technical and non-technical users in the use of software, hardware, peripheral and mobile devices.
  • Installs and maintains peripherals such as printers, modems, scanners, and removable storage devices.
  • Provides training for end users in one on one and group settings on all facets of computer hardware and software.
  • Other duties as assigned.

An ideal candidate for this position will have:
  • Minimum of 3 years prior work experience in a desktop support setting (college education may be substituted for years of service if applicable).
  • Experience effectively communicating and providing assistance to a diverse set of information technology peers.
  • In-depth knowledge of desktop computer hardware, software, architecture, and operational theory, Microsoft Operating systems, applications, management and technical tools and imaging, group policies, and task sequence, networked environment and infrastructure.
  • Read, interpret and comprehend technical documents and manuals for all types of computing manuals both software and hardware along with the ability to conduct research on new abstract or emerging technologies.
  • Conduct telephone interviews to extract essential elements from clients to create a complete symptomology of the current status of the client's computing environment even though the client has no clear understanding of the problem or its cause.
  • Communicate, both orally and in writing with other departments of WSDOT, agencies, supervisors, employees, and the public promptly and courteously using common language generally understood by most people.
  • Read, interpret, understand and apply all pertinent information contained in various WSDOT and other agency manuals, policies, WAC's specifications, etc.
  • Organize and plan work, including punctuality, regular work attendance, and ability to work as a team member.
  • Ability to lift and/or move up to 50 lbs with or without accommodations.
  • COMP TIA A+/NET+ Certification Preferred.

How to Apply:
Applications for this recruitment will only be accepted electronically. Please select the large apply button at the top of this announcement for instructions. You may need to create a profile and account in Washington State's automated tracking system, NeoGov. To be considered for this position you will need to answer any supplemental questions. As part of these questions you will need to provide a letter of interest and resume. Your letter of interest should clearly explain how your experience, training and education make you a viable and competitive candidate for this position.

Contact us:
For inquiries about this position, please contact Cody Buchanan at Please reference recruitment number 18DOT-HQ-04071.

WSDOT is an equal opportunity employer. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans, and people of all sexual orientations and gender identities are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed recruiter. WSDOT does not use the E-Verify system. For more information, please visit