Senior Personal Lines Account Manager

BancorpSouth Insurance - Little Rock, AR

There are many things to consider when deciding on your next employer. Do you want a job where you earn a paycheck? Or do you want a CAREER with a company that values their employees as well as the communities that they are in?

At BXS Insurance we are more than just a work place. We are a company that prides itself on values and the people that we employ. We offer competitive pay and benefits. But even more important, we offer a dynamic working environment with an energetic, creative team of professionals who are driven to stay on the forefront of the endless changes in our industry. This sets the pace for providing exceptional products and services to our clients. Start your search for a career with BXS Insurance.

The Senior Personal Lines Account Manager is responsible for the delivery of exceptional service to our personal lines property and casualty clients. This position manages the clients exposure to risk and coordinates services for the development, retention and rounding of accounts. The Senior Personal Lines Account Manager is typically assigned to the largest and/or most complex clients and may assist in preparing RFP responses.


Primary Responsibilities:
Functions independently to inform and educate, answer questions, resolve issues, and make decisions regarding the need for the implementation of coverage and modification to clients' coverage.

Provides exceptional customer service for assigned accounts, including correspondence, communication wit and meetings with customers, producers and insurance carriers.

Independently, or in partnership with producer(s) and marketing, manages new and renewal business strategy including the coordination of roles and the obtaining of information.

Markets new and renewal business to appropriate carriers as needed or requested.

Maintains accurate and up-to-date data in agency management system according to agency workflows.

Interacts with others effectively and professionally by utilizing good communications skills, cooperating purposefully, and providing information and guidance, as needed, to achieve the business goals of the agency.

Prepares summaries of insurance, schedules and proposals as needed for account review according to agency workflows.

Verifies new and renewal policies for accuracy in rating, coverages and other relevant information. Inputs transactions to generate billing invoices. Ensures policies are delivered and/or mailed to client in a timely manner.

Develops strong, positive client relationships by being the point of contact for assigned clients, maintaining open lines of communication, and conducting face-to-face meetings as needed.

Maintains current knowledge of industry trends, new product information, legislation, coverages and technology.

Provides guidance and direction to account associates and less experienced account managers as needed.

Overtime work, as needed.

Other duties as assigned.


College degree preferred, high school diploma or equivalent required

Appropriate active Property & Casualty license required

CIC or equivalent designation required

Typically has up to 7+ years of account management experience

Strong working knowledge of insurance brokerage industry including products, rating, underwriting, coverages and industry operations

Experience and proficiency using Microsoft Word

Excellent verbal and written communication skills

Ability to work with numbers including basic calculations

Organizational and time management skills

Ability to work in a team environment

Projects professional appearance and manner

Self-starter with the ability to be flexible

High attention to detail

Must be able to communicate effectively with clients, producers, carriers and staff

Ability to lift and carry up to 20 pounds

Ability to stand or sit at a workstation during a standard workday

Ability to operate a computer and other office productivity machinery, such as a calculator, copy machine and printer

Ability to move about the office to access office machinery and supplies

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran status, genetic information or any other status protected under applicable local, state or federal nondiscrimination laws.