The practice administrator is responsible for the day-to-day management of Brigham and Women’s Surgical Associates (BWSA) in Weymouth. The practice administrator serves as the primary contact for all clinical and administrative operations. This position will directly oversee the 15-20 staff members at Brigham and Women’s Surgical Associates consisting of practice assistants, administrative assistants, and medical assistants and may include other professionals such as nutritionists. The practice administrator will work in collaboration with the physicians in the multispecialty practice as well as the Department Administrators in the Department of Surgery (DOS). The practice administrator assures that quality services are provided to meet the needs of the patients and the hospital. The practice administrator facilitates an excellent working relationship between Brigham and Women’s Hospital and the patient community. The practice administrator exhibits sound judgment and administrative skills for effecting positive change and delegates responsibility to appropriate staff. As a member of the Department of Surgery management team, performance includes demonstration of the following accountabilities: leadership, interpersonal skills, communication, mentoring, empowerment, and resource management.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Provides oversight and directs the daily clinical and administrative operations for Brigham and Women’s Surgical Associates (BWSA). Acts as an intermediary between physicians and staff, sharing information and facilitating development of communication systems for administration, physicians and staff. Provides guidance and support for clinical and administrative staff. Consults with and manages physician schedules and proper resource allocations for room assignments and clinical exam space, ensuring adequate staff coverage and maximum productivity. Responsible for developing appropriate registration, scheduling and administrative policies to assure effective operations. Analyzes and proposes changes in clinical operations to achieve operating efficiency. Manages and recommends changes in information systems and facilities needs and issues.
Collaborates with South Shore Hospital (SSH) leadership regarding utilization of a hospital service and resources, OR block time and information systems.
Oversees the personnel management and training of all non-physician and non-contract staff. Responsible for employee recruitment and employee development. Effectively manages and is the primary contact for all aspects of human resources relating to the practice assistants. Responsible for hiring new staff and ensures proper orientation and training are provided. Ensures job descriptions are up-to-date, makes decisions regarding employee requests, delegates duties, holds monthly staff meetings, coordinates and conducts performance appraisals, monitoring progress and attainment of mutually agreed upon goals for direct reports. Facilitates the development of new and existing staff through individual and institutional activities. Provides opportunities for cross-training and career paths. Mentors other managers, supervisors, and practice assistants. Provides leadership, positive reinforcement and development of new roles within the departments to facilitate staff growth.
Develops and enforces administrative policies and procedures to improve operating efficiency, and reviews and updates policies annually.
Promotes adherence to regulatory requirements to ensure safety of employees, patients and visitors. Prepares and coordinates for site visits from these agencies.
Prepares and monitors budget to manage and control expenditures. Mentors and directs staff to maximize resources efficiently. Maximizes cost efficiencies in the development of supply, equipment and inventory systems, managing operations and ensuring compliance within established budget targets for respective cost centers.
Serves as liaison with other hospital departments and services.
Promotes a healthy working environment for patients, physicians and staff. Monitors patient satisfaction scores and seeks opportunities for improvement.
All other duties and special projects as assigned.
Bachelor’s degree required.
Minimum seven years relevant work experience in a healthcare setting preferred.
Previous management experience required.
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
Strong interpersonal skills and professionalism required dealing with patients, providers and staff. The successful completion of a bachelor’s degree is required and seven or more years of related experience.
Work often requires an extensive knowledge of business and medical terminology and an excellent command of the English language. Excellent organizational skills, communication skill, program planning and operations management skill
Work requires an in-depth understanding of hospital and practice policies, procedures, and operations in order to assume a variety of administrative details. Must be resourceful in obtaining information when it is not readily available.
Must have strong communication skills: ability to communicate effectively with a broad range of healthcare personnel, including patients and to channel information appropriately.
Requires analytical ability necessary to handle administrative details such as preparing special, nonrecurring reports by combining confidential data from several sources; schooling and planning the work of others, and anticipating the secretarial/administrative needs of a practice.
Must be sensitive to and supportive of patients, families, and care-providers.
Must have the ability to respond quickly and purposefully to routine and unusual situations.
Must have ability to recognize problems, establish priorities and initiate appropriate responses.
Requires computer system/keyboard proficiency. Must be able to handle, in a professional manner, a heavy and diverse workload in an active healthcare environment.
Generally works in busy office environment with adequate temperatures and lighting levels with variable noise levels. This position is assigned an office at Brigham and Women’s Surgical Associates in Weymouth, MA.
Directly supervises approximately 15 – 20 staff members.
1. In collaboration with the Senior Director, is accountable for the profit and loss of the Division.
2. In collaboration with the appropriate Division Administrator in the DOS, prepares the annual budgets for practice. Manages and provides oversight on divisional expenses and identifies budget variances. Prepares and presents plan to address budget variances to physician leadership.
3. In collaboration with the appropriate Division Administrator in the DOS, responsible for management and control of the professional clinical income and expense budgets. Management of these funds includes analysis of financial reports and development and implementation of strategies to maintain/improve performance.
4. In collaboration with the appropriate Division Administrator in the DOS, serves as a contact for the division’s surgeons regarding their practice performance, which includes reviewing projections, budget and financial comparisons, variance explanations, and monthly accounts receivable/Reimbursement analysis and management.
5. In collaboration with the appropriate Division Administrator in the DOS, conducts periodic reviews of division’s financial status, which includes review and development of proposals and plans for new programs, financial impact studies for both the hospital and group practice.
6. Authorizes expenditures of funds from practice for the division.
Brigham and Women’s Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.
: MA-South Weymouth-BWH - South Weymouth
BWH - South Weymouth
851 Main Street
South Weymouth 02190
: Brigham & Women's Hospital(BWH)
Standard Hours : 40
: Day Job
Recruiting Department : BWH Surgery
: May 30, 2018