National Account Manager

JELD-WEN, inc - United States3.3

Full-timeEstimated: $46,000 - $67,000 a year
EducationSkills
Responsible for achieving sales growth and multi-line penetration of all company products.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Specialize in sales, management, and service to an assigned National Account Customer.
Develop and achieve sales volume and expense budgets.
Communicate with millwork buyers regarding performance of existing programs, implementation of new programs, and new opportunities.
Be a products, service and installation knowledge expert.
Improve and update marketing efforts regularly and assist in the development of all Point of Purchase (POP) for specific product lines.
Provide weekly updates of all actions and issues to company operations and sales departments.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Collects and researches data; Uses intuition and experience to complement data.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
Project Management - Coordinates projects.
Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information.
Change Management – Builds commitment and overcomes resistance.
Leadership – Exhibits confidence in self and others; Effectively influences actions and opinions of others.
Cost Consciousness – Contributes to profits and revenue; Conserves organizational resources.
Ethics - Treats people with respect; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures.
Strategic Thinking – Develops strategies to achieve organizational goals; analyzes market and competition; Identifies external threats and opportunities; adapts strategy to changing conditions.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction.
Initiative – Takes independent actions and calculated risks; Looks for and takes advantage of opportunities.
Innovation – Meets challenges with resourcefulness; Presents ideas and information in a manner that gets others’ attention.
Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Develops realistic action plans.
Professionalism – Approaches others in a tactful manner; Reacts well under pressure.
Quality - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality.
Quantity – Strives to increase productivity.
Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
Computer Skills - proficient with Excel, PowerPoint.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:
Associate's degree (A. A.) or equivalent from two-year college or technical school; or minimum of five years related sales experience and/or training; or equivalent combination of education and experience preferably in the window and door industry.

Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:
Computer skills needed. Proficient in Microsoft Office Suite, Customer Relationship Management Software, Quick Quote, M2O, Expense Reporting Program, and Internet Web Browser.

Certificates and Licenses:
No certificates required.

Supervisory Responsibilities:
This job has supervisory responsibilities.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is exposed to a regular and typical office place environment as well as various environments/conditions from extensive travelling.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision and Ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand and walk; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to sit; and reach with hands and arms.

Additional Information:
The employee may be required to travel in support of sales and service management.

Job Location – Dallas, TX or Charlotte, NC