Customer Service Coordinator - Order Entry (Temp to Hire)

Toshiba America Business Solutions - Lake Forest, CA3.4

Headquartered in Lake Forest, California, Toshiba America Business Solutions, Inc. was formed in October 1999 as an independent operating company of Toshiba Corporation, the eighth largest integrated electronic and electric equipment company in the world with over 200,000 employees globally and more than $63 billion in annual sales.

Perform a variety of order processing, and sales support activities including but not limited to the following: order processing/support, pricing, sales order and adjustment accuracy, intercompany approvals, return authorizations and customer creation, maintenance and acknowledgement retrieval from the dealers. May coordinate with various departments to resolve all transactional inaccuracies.

Directly responsible for Customer Creation in designated system including but not limited to maintaining customer ship-to locations and processing sales orders for the BTA, ESS, Barcode and International Channels.
Generate/run reports to update intercompany TBS special pricing approvals.
Ensure price lists are updated timely in an efficient and effective manner (pricing validation and verification updates).
Advise management of problem areas.
Reconcile accounts by processing sales adjustments, return authorizations, and discrepant inventory transactions via designated processes.
Generate/run reports to close all outstanding transactions.
Process AR transactions, dealer rebates, billable service call invoices and dealer compensation adjustments.
Process adjustments to clear GL errors in order to ensure accurate accounting.
Review open and aging installations and update the installation details.
Follow up with the dealers and TBS for signed customer acknowledgement forms ensuring proper revenue recognition for sales orders.
Responsible for installed base maintenance, which includes, address updates, agreement updates, serial swaps, item expirations, page smart uploads and gold ticket resolution.
Perform other duties as assigned.

High School or GED.
5 + years increasingly responsible customer service experience.
Previous customer service experience, order processing with technical industry experience preferred.
Must be comfortable working with computers and interfacing with customers and team members.
Good verbal and written communication skills.
Proven ability to process a high volume of orders accurately and efficiently.
Superior follow-up and organizational skills.
Excellent data entry skills, including experience with Excel.
Experience with Oracle ERP systems is a plus.
Demonstrated success working in a fast paced/customer facing environment.
Must have basic math skills with the ability to resolve problems and make good judgements.
Comfortable working with order processing systems.
Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package including the following:

Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Pre-tax spending accounts
Pet Insurance
401(k) plan (with company match)
Company provided life insurance
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days
Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email Accommodation to request an accommodation.