Manager Engineering and QA Systems

Sound United - Vista, CA4.0

ContractEstimated: $100,000 - $140,000 a year
Reporting to the Director of Business Applications, the Manager Engineering and QA Systems, will be responsible for implementing and supporting the business applications that are used by our Engineering and QA organization worldwide. This includes applications like PTC Windchill PDMLink (Product data & document management), Clarizen (Project management), Creo (Mechanical CAD), Altium (Electrical CAD), CAE software, JIRA (Bug tracking), Confluence (Wiki), Jenkins (Continuous integration), Subversion & Gitlab (Version control). The position will be located at our Worldwide Headquarters in Vista, CA.

Key Responsibilities:
Lead a small team and manage all Engineering and QA applications used globally based on best practices in IT service management, which includes:
Monitoring system performance.
Operation and maintenance of applications (e.g. patch installation, Backup & DR procedures).
Planning and executing application updates and upgrades.
Incident management and user support via help desk.
Stakeholder management (key users, application owners, administrators).
End user training.
System documentation.
User and license management (including external users from development partners).
Change management.
Budget planning, TCO management.
Vendor and contract management.
Project management of both regional and global IT projects (e.g. deployment of new solutions, integration of existing applications following mergers and acquisitions, phasing out applications).
Balance functional requirements and business demand, while ensuring timely delivery and managing budget constraints.
Act as internal IT consultant for the Engineering and QA organization helping them to improve the engineering business processes, understanding & solving their needs and translating these into IT solutions.
Close cooperation with the other IT departments.
Provide subject matter expertise to the three regions (North America, Europe and APAC).
Adhere to corporate IT standards and methodologies.

Masters or bachelor’s degree in a relevant area (e.g. Computer Science, Business, Engineering).
+5 years working experience with relevant applications related to software or hardware engineering or QA (e.g. Windchill PDMLink, Creo, Altium, JIRA, Confluence, Jenkins, Subversion, Gitlab) ideally in the field of consumer electronics.
Good understanding of Engineering and QA related business processes (product development and software development).
Experience with IT application management based on ITIL principles.
Experience with IT tools and technologies (e.g. AWS, XaaS, Single Sign-On, Linux & Windows servers, virtual machines).
Strong IT Project Management skills and experience.
Strong written and verbal communication skills.
Good presentation skills.
Ability to explain complex technical matters clearly to business users.
Strong analytical and problem-solving skills.
Ability, willingness and flexibility to work in a multicultural environment across different time zones.
Willingness to travel when required.
Fluent in English and Japanese.
Hands-on mentality.
Drive, motivation and goal-oriented mindset.

Preferred Skill Sets:
Certifications in Prince2 or PMP.
Certifications in one of the above-mentioned applications.
To be successful in this job you need to be able to handle multiple projects and initiatives in parallel, while also performing application support tasks. You need to be able to work independently, while cooperating closely with different team members from different disciplines and countries. You will the go to person for building the bridge between the business and IT in the areas of Engineering and QA.

About Sound United:
Sound United LLC, parent company to Polk Audio, Definitive Technology, and Polk BOOM, announced on February 28, 2017 that it had completed the acquisition of the D+M Group, owner of the Denon, HEOS by Denon, Marantz, and Boston Acoustics brands. The D+M Group is the largest supplier of audio/video receivers worldwide and a leader in wireless multi-room audio. Sound United is the largest supplier of loudspeakers in North America and a leading supplier of sound bars and wireless music systems. The combined company will be known as Sound United, which will own and operate some of the most prestigious brands in the consumer audio space, providing synergy opportunities for the existing core businesses, while also unlocking the potential to expand the product portfolio and market reach. The sale and subsequent integration process has created several new positions at the company’s headquarters in Vista, CA.

Why Sound United

Taking premium brands to new heights. With manufacturing, supply chains, distribution channels and employees in Japan, the United States, Europe and other parts of Asia, Sound United has a global face and a sales presence in over 70 countries.

High visibility, broad impact. This is a high growth, changing environment, and you will have the opportunity to really make an impact on our systems and processes and how we enhance them. In addition to being exposed to new projects and learning new skills, this role also positions you to interact with a variety of departments, teams and leadership groups on a global basis.

Great time to join. We are proud to provide premium audio/video experiences to both commercial and consumer markets and, we're experiencing healthy growth. When you've proved yourself a star and are ready for the next career step, the opportunities will be there.

Cultural experience. You will have regular exposure to many cultures. We're in over 70 countries, so you're not just focused on one culture, but will enjoy working with many.

Building on success. Our growing portfolio of premium audio and video products delivers the best in design, technology, innovation and performance to a variety of customers who seek to enrich the moment with pure sound and vision. Our well-respected products continuously win industry awards and accolades. Under new senior leadership we are investing in growth and expanding our product lines, distribution channels and markets, making this an exciting time to be part of the “new Sound United.”

Excellent compensation, benefits and work environment. In addition to a competitive salary, attractive incentive program and equity participation, we offer a collaborative and open work environment and professional development opportunities.

Join SOUND UNITED and let’s build an even greater company together!