Operations Analyst

Press Ganey Associates, Inc. - Remote3.1

Full-timeEstimated: $50,000 - $71,000 a year
About Press Ganey

Press Ganey pioneered the health care performance improvement movement more than 30 years ago. Today, Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 33,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.

Position Overview/Description:
Press Ganey currently has an exciting opportunity for a role on the Transformational Advisory Services, Operations Team. This individual will be a member of the Operations Team and will support the Transformational Services division. The Operations Analyst will lead the advancement, management and utilization of pipeline and resource management analytics and reporting to ensure the Transformational Services division is well positioned to meet sales goals and have the appropriate staffing to meet those goals. The individual works in collaboration with other operations team members, senior Transformational Services division leaders, and the Press Ganey sales team in the tasks that support Transformational Services sales and operations.

Members of the Operations team work collaboratively with individuals in all areas of the company, and therefore maintain working knowledge of company products and services, and possess an understanding of internal organizational structure, processes, and functionality.

Duties & Responsibilities:
Using Salesforce, work with the Proposal Development Team to develop and manage the queue for proposal and other business development documents requested ensuring all deliverables are provided within needed timeframes.
Using Salesforce and other tools, Provide timely data analysis for sales forecasting, pipeline management, executive dashboards, and contract status using both scheduled and ad hoc reports for sales, Transformational Services leadership and other senior leaders.
Develop and maintain automated pricing templates for standard and customized solutions. Partner with Transformational Services SMEs to finalize pricing for proposals/contracts.
Using the PSA (Mavenlink) and other analytic tools to execute on the processes required to provide access to accurate, timely analytics to efficiently and effectively price, manage and staff client engagements. Advance the use of available tools to support staff capacity modeling and recruitment planning.
Maintain working knowledge of company philosophy, approach, products and services.

5+ years of related experience required, which may include sales and/or consulting.
Excellent communication, writing and editing skills
Strong analytical, quantitative and critical thinking skills
Advanced skills in MS Excel and experience working in other software business tools such as Salesforce.com and Mavenlink (or other PSA tools)
Ability to uncover data trends, patterns and insights in data.
Exceptional personal drive, curiosity and attention to detail.
Superior attention to detail and high level of accuracy.
Ability to work under pressure to meet deadlines and to quickly adapt to multiple priorities.

Minimum Education:
Bachelor’s degree

All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey's employment policies. You will be notified during the hiring process which checks are required for the position.

For more information about Press Ganey, visit www.pressganey.com.

Press Ganey Associates, Inc. is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.