The Private Diagnostic Clinic (PDC) is the world-class, multi-specialty physician practice of Duke Health. The PDC’s providers and staff work as a team to provide excellent patient care in more than 120 primary and specialty care clinics located throughout North Carolina. The PDC recruits the top physicians, clinicians and employees, and retains them by offering competitive salaries and benefits and a supportive work environment where passion and purpose connect. To learn more, visit: https://www.youtube.com/watch?v=D4Mq59-No-k
PDC Administration - RTP
Director, Decision Support and Clinical Performance
The Director, Decision Support and Clinical Performance support sthe Private Diagnostic Clinic at Duke Health in its efforts to provide world-classcare and innovative programming that advances clinical qualit y and populationhealth goals. In this role, the Sr. Director will lead t he planning,development and implementation of multiple and/or large comp lex value-basedprograms, including the National Decision Support Company (NDSC) ClinicalDecision Support (CDS) Analytics and related provider su pport services.Datacompilation, analysis and reporting will be used to support on-going providerfeedback, education, benchmarking and CDS enhan cement initiatives. The creation of new strategiesfor clini cal decision support, care redesign, and third party payor engagementwil l be a natural byproduct of sharing and analyzing CDS metrics.
The Director will effectively engage, communicate and collaboratewith physicians, leaders and key stakeholders throughout the care continuum to helpunify value-based clinical improvement effort s. These decision support andclinical performance efforts will be levera ged and integrated into the overallstrategic planning processes of Duke Health’s Network Growth and ClinicalServices delivery.
The Private Diagnostic Clinic(PDC) is the multi-specialty physician p ractice of Duke Health. The PDC’sproviders and staff work as a team to p rovide excellent patient care in morethan 120 primary and specialty care clinics located throughout North Carolina.
The Dire ctor will report directlyto the Associate Vice President of Clinical Str ategy and Communications. The Directorwill have a strategic role within the management team of the PDC.
Principal Res ponsibilities and Tasks
- Lead the planning, development andimplementa tion of multiple and/or large complex value-based programs, includingCli nical Decision Support programs.
- Responsible for all aspects ofprogram manage ment including strategic planning, needs analysis, content andpolicy dev elopment, data analysis, performance metrics, provider and patientcommun ication strategies, and vendor management.
- Coordinate and participate inmeeti ngs with faculty members to determine objectives of the program andident ify internal and external resources available to meet those objectives.
- Act as Duke’s Clinical DecisionSupport Project Director, overseeing NDSC ana lytics advancement, implementationand optimization. Work toward continue d enhancement of data managementdashboards and reporting to provide opti mal support for providers andleadership.
- Proactivelyanalyze appropriateness d ata to identify major trends and outliers to supportperformance improvem ent. Partnering with physician champions, utilize analysisto develop and deliver targeted provider AUC feedback.
- Work closely with physi cians andorganizational leaders to define and recommend process improvem ents within thedelivery system; coordinate CDS and other value-based ini tiatives across departments.
- Ensure initiativesare integrated withStrategic Growth and Planning of the Duke Health and the PDC.
- Assist physician, clinici an andstaff leadership with design, methodological and analytical report ing issues. Develop,and organize meaningful reporting based upon input f rom key customers to ensureeffective exchange of information.
- Provide techni cal and subject matterexpertise relevantto value-based initiatives; mak e recommendations forappropriate tool use and integration, collaborate t o develop strategic plansand documents in support of PDC member-led init iatives.
- Serve as a technical expert on AUCregulatory requirements; proactive ly communicate and implement necessarychanges to address future legislat ive and payor changes.
- Partner with key stakeholdersthroughout the organizati on (PDC, PRMO, Health System) to ensure on-going compliancewith Appropri ate Use (AUC) regulatory billing and reporting requirements.
- Collaborate with ITvendors andinternal IT partners to optimize core databases that rela te to resourceutilization, appropriateness, outcome measures and benchma rking.
- Work with Duke Medlink, Ambulatory Imaging andother teams on external (Community) provider CDS and other value-based programsupport initiative s.
- Id entify and recommend strategiesfor value-based contracting and payor/pro vider win-win benefit management opportunities,based upon supporting dat a analytics
- Works closely with identifiedClinical Specialty Champions on deve lopment of best practices that supportcontinuous improvement through the on-going monitoring of actual performanceagainst internal and external benchmarks
- Developmethods to trend imaging appropriateness scores with existi ng care pathways, toidentify clinical outcome opportunities
- Prom ote and model a patient-centricand customer service focus within the dep artment, as well as with externalclientsand customers.
- Key stakeholders inc lude all themajor clinical delivery providers across Duke Health includi ng: The PrivateDiagnostic Clinic, PLLC, Duke University Health System, D ukePrimary Care, andthe Duke Population Health Management Office.
Education and Experience
- Bachelor’s Degree required. Master’sdegree in Business, Healthcare, or r elated field preferred, or the equivalent inyears of training and experi ence.
- 5 years of demonstratedprogressively responsible leadership experience, with some healthcareleadership experience preferred.
Knowledge, Skills & Abilities
- Excellent v erbal and writtencommunication skills. Superior analytical and problem-s olving skills.Exceptional interpersonal and communicationskills. Demons trated leadership andteam-building abilities; creativity, self-confidenc e and adaptability.
- Superior skills and experience withplanning, value-based care, analysis, contracting and customer service.
- Experience in performing an dmanaging clinical practice improvement analyses and initiatives.
Bachelor's degree in business or related field is required.
Five years of experiencein healthcare or other applicable experience directly related to the department is required.
Degrees, Licensures, Certifications
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