Police Communications Dispatcher - ROP

City of San Antonio - San Antonio, TX

Full-time
Under general supervision, is responsible for performing job tasks associated with radio dispatching police to calls for service, making accurate and concise data updates to the Computer Aided Dispatch computer system, and performing information searches for police officers utilizing the National Crime Information System (NCIC) and the Texas Crime Information System (TCIC). Working conditions are primarily in an office environment. Exercises no supervision.

This position is an essential position within the Police Department and is subject to working varying hours, weekends, and holidays. Classroom Training Hours are Monday - Friday 7:45 a.m. - 4:30 p.m. and at the conclusion of classroom training, On the Job Training phase will begin. OJT phase will mirror assigned trainer's shift and relief days for the designated training period. After successful completion of classroom and OJT Training, candidate will be assigned to the following shift: 3:00 p.m. - 1:00 a.m. Tuesday - Friday. This position is subject to working varying hours, weekends, and holidays. Schedules are subject to change. Training is set to begin on January 6, 2020.

ESSENTIAL JOB FUNCTIONS:
Maintains communications with Police Department personnel and provides necessary support to field personnel via police radio, telephone, computer and MDT's.

Deploys field personnel according to need and priority of the request for service.

Maintains constant status of field units and updates dispatch information utilizing the computer assisted dispatch systems.

Receives radio calls from field units; transmits messages via radio or telephone using a Computer Aided Dispatch/Mobile Data Terminal computer system.

Maintains effective communication between San Antonio Police Officers and other neighboring law enforcement agencies.

Uses Computer Aided Dispatch (CAD) system to enter, research and retrieve information.

Determine available units to dispatch; dispatch personnel and equipment according to standard operational procedures.

Provides clear, concise, and effective written and verbal communication; effectively using the phonetic alphabet and dispatch codes.

Runs vehicle registration and stolen vehicle checks.

Runs warrants and missing person checks on subjects.

Calls complainant and alarm companies back for further information.

Orders wreckers, wagons, etc. as needed.

Sets up quadrants and coordinates with other field units such as K-9, Foxtrot, and SWAT as needed.

Uses SIMs Unit to alert, disable, regroup and identify radios.

Operates computer keyboard and radio console equipment.

Elicits, remembers, and accurately records vital information using police codes.

Verifies driver's license identity or vehicle ownership for patrol officers.

Performs related duties and fulfills responsibilities as required.

JOB REQUIREMENTS:
High School Diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).

One (1) year experience in public contact either in person or by telephone.

Must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.

Must obtain TCOLE Telecommunicator Certification within one (1) year of employment.

Must obtain TCIC/NCIC, Full Access Certification within six (6) months of employment.

Must meet the minimum requirements established by the Texas Commission on Law Enforcement Standards for Telecommunicators.
State mandated eligibility for this position requires the following, in part:
United States citizenship.

If applicable, must have an Honorable discharge from branch of Military in which applicant served.

Conviction of a Class B Misdemeanor in the last ten years or any conviction of a higher offense is an automatic disqualifier.

Any conviction of family violence is an automatic disqualifier.

Any dishonesty found during the application process will result in automatic disqualification and deem applicant permanently unsuitable for hire at any other time.

A full list of requirements can be found on www.tcole.texas.gov.

PREFERRED QUALIFICATIONS:
One (1) year experience as an Emergency Services Dispatcher and/or 911 Call Taker, or One (1) year of experience in a high call volume contact center.

Ability to type 35 words per minute.

Experience in law enforcement.

APPLICANT INFORMATION:
If selected for this position, official transcripts, diplomas, certifications and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.

Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.

Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of basic telephone techniques and public relations.

Skill in handling multiple tasks and prioritizing under a stressful environment.

Skill in using computers and related software applications.

Ability to work in close quarters and to wear a telephone headset for long periods of time.

Ability to learn dispatch office procedures, practices and equipment.

Ability to learn geographic features and streets within area served and utilize this information by providing understandable directions to requested locations.

Ability to learn applicable departmental procedures and policies related to proper police response, emergencies, etc.

Ability to quickly and accurately obtain appropriate information and to think clearly in emergency.

Ability to learn various types of computer formats and codes necessary to access, manipulate and relay information.

Ability to learn standard radio broadcasting procedures.

Ability to work under pressure, exercise good judgment and make sound decisions in emergency situations.

Ability to operate dispatch and office equipment.

Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.

Applicants selected for employment with the City of San Antonio must receive satisfactory results from pre-employment drug testing, references, background checks, and credential verification, as required by the position. Depending on the position, selected applicants may be required to comply with any state and federal requirements for the position and may be subject to interval criminal background checks in accordance with relevant regulations.

APPLICATIONS MAY BE FILED ONLINE AT:
http://www.sanantonio.gov/HR/CareerCenter.aspx

Human Resources Department
San Antonio, TX 78205
210-207-8705

hrcustomerservice@sanantonio.gov
Position #2020-00233
POLICE COMMUNICATIONS DISPATCHER - ROP
DE

Police Communications Dispatcher - ROP Supplemental Questionnaire

  • 1. The following information will be evaluated and used to determine your eligibility to compete in the Police Dispatcher selection process. You MUST complete this information in order for your application to be considered. Select "Yes" if you understand this requirement.
Yes
No

  • 2. I understand that I will be required to fill out a Personal History Statement and I agree to provide honest and thorough answers. It is my understanding that due to the sensitive nature of the position I am applying for as Civilian Police Department employee, a thorough background investigation will be required. The background investigation will review all aspects of my personal history such as financial responsibility, employment history, and previous contact with any police agency. I will provide the names, dates and locations of any other Law Enforcement agencies I have previously applied with. I also understand that any information that I purposely omit from the PHS automatically disqualifies me from further consideration for employment with this agency. Note: Applicant is to report any and all police contact regardless if applicant is the reporting subject, subject of the investigation, victim or witness, failure to do so automatically disqualifies you from employment with this department.
Yes
No

  • 3. What best describes your highest level of education?
Some High School
High School Diploma or GED recognized by the Texas Education Agency or a regional accrediting agency
30+ completed semester hours (credits) from an accredited college or university
60+ completed semester hours (credits) from an accredited college or university
Associate's Degree from an accredited college or university
90+ completed semester hours (credits) from an accredited college or university
120+ completed semester hours (credits) from an accredited college or university
Bachelor's Degree from an accredited college or university
Master's Degree from an accredited college or university
PhD, JD, or other Post Graduate Degree from an accredited college or university
None of the above

  • 4. How many years of experience do you have in public contact either in person or by telephone?
None
Less than one year
1 year
2 years
3 years
4 years
5 years or more

  • 5. I understand for this position I must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.
Agree
Disagree

  • 6. Do you have the ability to obtain TCOLE Telecommunicator Certification within one (1) year of employment?
Yes
No

  • 7. Do you have the ability to obtain TCIC/NCIC, Full Access Certification within six (6) months of employment?
Yes
No

  • 8. Do you meet the minimum requirements established by the Texas Commission on Law Enforcement Standards for Telecommunicators?
Yes
No

  • 9. I understand that the state mandated eligibility for this position requires applicants to be a United States citizen.
Yes
No

  • 10. I understand that the state mandated eligibility for this position requires applicants to have an honorable discharge from the branch of military served.
Yes
No

  • 11. I understand that a conviction of a Class B Misdemeanor in the last ten (10) years or any conviction of a higher offense is an automatic disqualifier.
Yes
No

  • 12. I understand that any conviction of family violence is an automatic disqualifier.
Yes
No

  • 13. I understand that any dishonesty found during the application process will result in automatic disqualification and permanently unsuitable for hire at any other time.
Yes
No

  • 14. Are you a current regular full time CoSA employee?
Yes
No

  • 15. Can you type at least 35 words per minute?
Yes
No

  • 16. Are you willing to undergo a thorough pre-employment background investigation?
Yes
No

  • 17. Are you willing and able to work days, evenings, rotating shifts, weekends, and holidays as needed?
Yes
No

  • 18. Do you have any relatives currently working of the City of San Antonio Police Department Communications Division?
Yes
No

  • 19. Do you have at least one (1) year experience as an Emergency Services Dispatcher and/or 911 Call Taker, or one (1) year of experience in a high call volume contact center?
Yes
No

  • 20. If you answered "yes" to question #19 above, describe your applicable experience. If you do not have experience, answer "N/A".
  • 21. Are you a veteran or active member of the armed forces?
Yes
No

  • 22. Describe any previous work experience with law enforcement, and include dates and agency names.
  • 23. Provide an example of your ability to successfully multi-task in a fast paced environment.
  • 24. How would you describe your ability to take charge when your organization's success depends on it?
  • 25. Name a policy implemented in your work place and how you ensured your individual compliance with the policy.
  • Required Question