Title: Lobby Attendant - WeCARE
Job Category: Direct Care/Operations
Line of Business: Workforce Services
About Workforce Services
Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Lobby Attendant - WeCARE.
About this Line of Business
The Wellness, Comprehensive Assessment, Rehabilitation and Employment (WeCARE) Program provides a continuum of integrated services that evaluate the abilities and address the needs of Cash Assistance (CA) clients with medical and/or mental health condition(s) that may affect their employability. Clinical assessment processes determine clients’ functional capacity outcomes and ability to achieve the goals of wellness and employment or to apply for and receive federal disability benefits.
The WeCARE program has been successful in assisting thousands of New York City clients with clinical barriers achieve self-sufficiency. ResCare Workforce Services is a funded provider for WeCARE services through the New York City Human Resources Administration (HRA).
As a(n) Lobby Attendant - WeCARE you will:
Manages customer flow within the WeCARE center
Greets customers, reviews systems and information customers provide to ensure they are connected to staff onsite for appointments and other activities to meet their needs
Collects information from customers and scans into MediSked system
Coordinates with department leads to ensure customers are seen timely and that their needs are met
Tracks customer wait times and makes recommendations for improvement
Implements processes to continuously improve customer service
Enters and/or updates customer information in MediSked at each visit
May make referral of customers to other providers, as needed to meet individual needs
Provides and or coordinates for the provision of accommodations to serve customers, including language accommodations
Translates or interprets for customers as needed (or arranges for such services)
Oversees the reception areas. Ensures that required posters in in required languages are in place, that customer materials are well-stocked at all times, and that reception area(s) are welcoming to customers and others
Participates as part of the center’s overall customer service team to communicate issues and resolve any barriers to providing quality customer service
Bachelor’s Degree or higher in social services or a related field such a psychology, vocational rehabilitation, or occupational rehabilitation
Four years direct customer service experience in a clinical or social service environment
Experience in a fast-paced, team environment that is performance driven
Exceptional customer service and engagement skills; prefer training or experience in motivational interviewing and care management techniques
Excellent organizational skills and strong attention to detail
Experience with publicly-funded programs; TANF experience preferable
Experience in assessing the need for and making reasonable accommodations for customers
Knowledge of laws and regulatory requirements related to program responsibilities
Ability to use various electronic systems to carry out duties and responsibilities
Bilingual or multilingual preferred
Position(s) available in Staten Island, Brooklyn, and Manhattan.
ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.
ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.
494 8th Avenue Suite 1500, New York, NY 10001 USA