Full Job Description
The City of Fort Lauderdale community builders possess a passion for public service demonstrated by a high degree of enthusiasm, self-reliance, and job proficiency. They effectively convey the vision and mission of the organization and provide excellent service and satisfaction to our internal and external customers.
Responsible lead clerical and customer service work of more than average difficulty in the billing, collection and servicing of customer accounts for such as water, sewer, parking citations, special assessments, occupational licenses and the posting of daily operations to the City's accounting system. Participates in customer relations activities, resolving unusual questions, problems and complaints in a tactful and courteous manner. The employee must exercise reasonable initiative and independent judgment in opening and closing accounts, adjusting accounts and resolving problems.
ESSENTIAL JOB FUNCTIONS
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.
Performs customer relations activities handling difficult problems and complaints by mail, telephone and personal contact
Coordinates daily collection of payments, the application of payments to computerized customer accounts, the resolution of customer complaints, problems and requests for information
Reviews daily reports of transactions on customer accounts, reviews and prepares monthly reports
Assists in resolving problems with banks concerning dishonored checks, bank account discrepancies and credit card discrepancies
Receives correspondence pertaining to customer accounts; performs or coordinates research of accounts and archived records and preparation of responses to correspondence
Resolves customer complaints and issues relating to the timely and accurate billing of utility customers
Calculates complex adjustments to customer accounts; maintains, opens, and closes accounts
Assists in maintaining accounts for customers in bankruptcy proceedings; completes claims for billings owed to the City in bankruptcies
Performs annual water, sewer, sanitation, and stormwater rate change, setup, and testing; assists in the implementation of upgrades to utility billing software
Reviews and prepares required reports; provides information in response to records requests
Assists in filing and releasing of liens; participates in yearly certificate sale of liens; notifies customers of liens and certificate sale
Assists in the application of adjustments to such accounts as water, occupational license, parking citation, fire/police alarms, special assessments and other accounts receivable
Performs related work as required
JOB REQUIREMENTS & WORK ENVIRONMENT
Associates Degree in accounting, business or other a related field
Three (3) to five (5) years' experience in clerical accounting work, utility billing, or customer service. Additional qualifying experience or completion of coursework at an accredited college or university in a job related field, may substitute on a year-for-year basis for one year of the required experience or education.
Non-Essential Employees will not be required to work during a declared emergency but may be required to work in some capacity after the declared emergency. The employee's Department Head will determine when the employee will be required to work.
PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS:
The position is generally sedentary. Employees sit most of the time, but may walk or stand for brief periods of time.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
HOW TO APPLY/ VETERAN INFORMATION
Depending on the number of applications and the quality of their education and experience, the examination may consist of one or more of the following tests: Evaluation of Training & Experience, Oral Interview, Written Examination, or other assessment method. Applicants must attain a minimum score of 70 in each part of the examination in order to qualify. All successful applicants will be required to pass a medical examination, including drug screening, prior to appointment. Open until sufficient applicants have applied.
An eligible veteran who enters an open-competitive examination shall receive preference points added to the total passing score earned in the examination as provided for in the Florida Statutes. To obtain veteran's preference, candidates MUST submit a copy of separation papers and the City of Fort Lauderdale's veteran's preference claim form (J204).
The City of Fort Lauderdale offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance.