Field Manager

NORC at the University of Chicago - Cleveland, OH3.5

NORC at the University of Chicago is currently seeking experienced Field Managers to support a variety of client data collection projects. Field Managers manage a team of Field Interviewers on an assigned project and are responsible for all project field data collection tasks within a geographical region. Field Managers are often called upon to assist with interviewer recruiting tasks, train field interviewers, write and review project materials, lead troubleshooting teams, mentor the interviewing staff and to complete other relevant tasks as directed by the Regional Manager. This position reports administratively to a Regional Manager (RM). While working on a project, the Field Manager will report to a Field Project Manager (FPM) or the project's Data Collection Task Leader.

This position starts as an Intermittent position, then is expected to move to a regular full time position upon the project starting.

NORC field interviewers are vital to our nationwide survey research operation - interviewers talk to people across the United States to obtain information on issues such as health care, employment, and education.

The work we do at NORC has lasting social significance, and the data we gather helps legislators and others involved in setting policy make informed decisions for the welfare of all Americans in a complex society.

Examples of NORC field projects include:
Testing whether a new community policing strategy is effective at reducing crime and increasing public safety while maintaining good community-police relations.
Administering a project that is the most important source of data about the lives of adults and young adults in the U.S. since 1979. Many respondents have participated in this survey since the commencement.
Asking what is religion like in the United States today. This project documents information about worship and other characteristics of American congregations.
A project, which asks what distances and activity spaces older Americans travel and live in during their day to day lives, and how that changes as they age.

Manages a team of 6-18 field interviewers on an assigned project as well as for all project field data collection tasks within a geographical region;
Assists with interviewer recruiting tasks, writing and reviewing project materials, mentoring of the interviewing staff and other relevant tasks as directed by the Regional Manager;
Supervises Field Interviewers and their data collection activities, including weekly calls in which cost and production are reported and discussed;
Provides guidance when problems arise; interpret and clarify data collection procedures; motivate field interviewers; and make data driven decisions using a variety of reports produced from CM Field;
Conducts skill training for Field interviewers including telephone training, in-person training, refresher training during project, and other training deemed necessary by project. Leads telephone post-training discussions;
Gives work related performance and quality feedback to interviewing staff;
Develops strategies during field period to include overall fielding plans, travel, cost and production and project shutdown. Assign and re-assign (or re-distribute) cases to interviewing staff;
May have primary contacting and data collection responsibilities including but not limited to gaining cooperation from groups of respondents (i.e. school personnel), listing segments, and other additional tasks required by a project.

Recent NORC field management experience preferred.
Strong interpersonal communication skills both in person and on the telephone;
Basic knowledge of the principles, processes, and methods of survey research through experience in the field;
Basic understanding of field sampling procedures;
Strong skills in Field interviewing, locating, gaining cooperation, refusal conversion, securing institutional cooperation and making plans for staff that will travel;
Strong skills in problem and conflict resolution and the ability to handle multiple, conflicting responsibilities;
Skills in the use of computer software, including Microsoft Office, survey programs and a case management system and an ability to quickly grasp new computer systems;
Strong supervisory knowledge and skills;
Ability to evaluate cost and production data and take appropriate action when necessary;
Ability to conduct case by case reviews and offer solutions during field period;
Strong skills in time management, personal organization, and setting of priorities to meet all project needs in a timely fashion.
High school diploma required; college degree in social sciences or related field preferred; A minimum of two years’ experience in social science research required.

Reliable transportation is required and certain amounts of auto insurance are required;
Successful applicants must be available to work up to 40 hours per week, and a flexible schedule including some week nights and weekends. Work hours will vary with the progress of the data collection effort throughout the field period.
A Field Manager may not work for a direct competitor during the time they are managing a project for NORC as a regular status employee.
Candidates must have access to high speed coverage in home offices.

In addition to meeting specific job requirements, employees hired for this position must present evidence of their identity and authorization to work in the United States (I-9 documentation). We also require: a valid driver’s license (exceptions can be made for applicants from major urban centers such as New York City), proof of auto liability insurance and unlimited use of an automobile in good working condition; a working home phone number; ability to carry a laptop computer and survey documents and supplies, and availability to attend in-person, paid training sessions (no exceptions).