Entry Level Help Desk Technician

Asset Management - Stamford, CT

Full-time

The IT Tier 1 Help Desk Technician will be responsible for providing first-level resolution to end-users for device set up, software installation, troubleshooting, service, upgrades and providing maintenance of office technologies and systems. In addition to being a technical position, this position will be working directly with our employees offering advice, training, and guidance therefore outstanding communication and customer service skills are required.

Responsibilities:

  • Review and troubleshoot all new incidents and requests and escalate when unable to resolve.
  • Provide ongoing support of for company locations and remote users.
  • Deploy, inventory, and maintain hardware and software.
  • Complete PC setup and deployment for new employees using detailed, position specific checklist.
  • Orient new employees with PC and programs.
  • Perform software upgrades
  • Utilize MDM software to inventory mobile devices and deploy apps.
  • Setup and maintain desk phones and software for office employees.
  • Coordinate vendors for cabling, phone system, printers/copiers, Dell service and other IT vendors

Qualified Candidates Should Have Support Experience with:

  • Windows 7 and Windows 10 operating systems
  • Microsoft Office 365 Cloud Email and installed Office Software
  • iOS and Android mobile operating systems
  • Best practices with security
  • Excellent oral and written communication skills.
  • Ability to communicate effectively to all levels of employees
  • Excellent analytical, problem solving, and time management skill sets.
  • Ability to work in a fast-paced environment with changing priorities and deadlines.
  • Thorough documentation skills
  • Entry level to 2 years experience.
  • Degree in computer science preferred.

Job Type: Full-time

Salary: $50,000.00 to $75,000.00 /year

Experience:

  • help desk: 1 year (Preferred)