Risk Program Management Manager

PSCU - Remote3.4

Full-timeEstimated: $140,000 - $190,000 a year
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This Risk Program Management Manager will ensure the management of the divisional risk experience for identified credit unions is consultative, educational and tailored to fit that credit union’s specific needs. This position will support the consultants that represent the Risk division during new implementation conversions to ensure the on-boarding and post on-boarding experience is in alignment with PSCU values and direction. This position will interact closely with employees, credit unions and executives on security related issues, ensure quality and efficiency is maintained to department performance standards and provide post implementation validation support for identified credit unions. This position will interface with credit unions, industry contacts, vendors and internal resources on service issues and work to resolve for the best outcome. Provide detailed consultation and manage a team of individuals that provide detailed consulting to credit union membership regarding risk mitigation, member experience related to risk services and industry trends. The Risk Program Management Manager will need to lead and develop a team of highly skilled, educated and consultants. This role requires very strong influencing and client facing skills and requires travel to credit union locations as needed. Their team will consult on impactful opportunities and risks as it relates to portfolio risk management and ensure a smooth transition out of project mode and into daily operations. As a trusted partner, will be responsible for delivering service through building relationships with strategic credit union staff members and executives, developing and executing formal fraud and risk mitigation service plans as well as emerging fraud and will manage and oversee the fraud trending on behalf of individual CUs and the collective PSCU level. Will also serve as escalation point for critical service-related issues, attend on-site meetings at member locations as needed, perform education and performance evaluations for credit union’s executive teams, and ensure quality service and positive relationship between PSCU and all members.

Incumbent will create and manage Enhanced Fraud Service (EFS) standards and processes that provide for sound risk management operations, ensure quality, and establish credit union advocacy within the risk division.

Role Responsibilities

Strengthen top credit union relationships through direct contact and that of their team. Lead a team that will identify and manage credit union fraud/risk program needs, providing expert servicing oversight and accountability for credit union strategic initiatives and ensuring fraud and risk day to day servicing requests and needs are met.
Make decisions and/or direct strategies that have critical impact on our member’s fraud losses and thereby PSCU’s strategic commitment to be a world class risk organization.
Development and delivery of formal presentation formats with high level management within PSCU and senior Credit Union management, as well as all levels of personnel, members, clients and vendors.
Support our relationship and sales teams with credit union conversations and expectations.
Deliver process improvements that enhance operational efficiencies and/or credit union experiences.
Direct and manage team of risk program managers that are highly skilled in all aspects of fraud and risk mitigation, analytics, industry trends and consulting.
Provide guidance to the Risk Program Management team in developing efficient strategies and tactics to ensure that all fraud tool sets, data, and programs deliver the desirable outcome to the organization
Partner with key organizational stakeholders and departments to understand their key business and marketing challenges, assess and prioritize opportunities, and work efforts and business impact
Provide thought leadership in design of methods and selection of fraud data set(s) to be employed to bring insight to both internal fraud teams and member-owners
Work closely with Fraud leadership to establish department goals and budgets, with full accountability for variance measurement and execution on a monthly, quarterly and annual basis
Develop and enhance risk managements integration and support of new credit union onboarding and new program establishments and ensure team is fulfilling Risk Management needs within these projects.
Maintain an understanding of financial services regulations and requirements.
Execute PSCU’s Enhance Fraud Services product solution offering.
Incumbent will support, develop and foster in-depth and productive client relationships while being an advocate for the credit union within PSCU with the goal to improve consultative member service within the Risk Management service areas.
Incumbent and incumbents’ team will be responsible and accountable to play an integral role in identifying and implementing fraud mitigation solutions, manage operational problem solving in partnership with various internal and external organizational resources, proactively identifying opportunities for the credit union to prevent fraud and increase member experience.
Demonstrate understanding of impact of fraud/risk solutions and data on PSCU’s business operations, and develop plans accordingly
Provide advice and counsel to PSCU Product Team, Enterprise Risk, and Information Technology regarding additional fraud and reporting opportunities
Facilitate communication between staff, management, vendors, and other technology resources within the organization
Understand and stay attune to all areas of fraud and risk mitigation.
Communicate effectively with senior leadership across multiple channels (PSCU, clients, vendors).
Advocate for both credit unions and PSCU resulting in enhanced experiences that focus on supporting our credit unions needs and their desired service to their members.
Perform other duties as assigned
Supervisory Responsibilities

Provide direction and leadership to assigned staff; guide and coach staff in completion day-to-day responsibilities as needed
Handle interviewing, hiring, promotions, transfers, performance appraisals, compensation, counseling and termination of staff
Develop and maintain staff by applying necessary training and leadership to allow internal growth and advancement
Direct staff to ensure that all duties are performed according to department performance standards
Empower, lead, develop and hold accountable a team of knowledgeable and independent team members.
Role Requirements

Education :
Bachelor’s Degree in Business Administration or related discipline – or equivalent combination of education and experience.

Experience :
Seven (7) years within the financial service industry required.
Seven (7) years professional experience in risk management and/or fraud experience required.
Five (5) years supervisory experience preferred.
Experience with data analytical tools required. Multiple payments processing system knowledge preferred.
Experience with fraud mitigation industry tools within the financial service industry.
Experience with credit union core processing systems preferred.
Project management experience preferred. CFE Certification preferred.
Demonstrated experience creating and implementing scalable fraud management products and services in financial services sector required, with card payments industry experience preferred.
Knowledge, Skills, and Abilities

Demonstrate behaviors based on PSCU values
Strong business acumen as well as and deep subject matter expertise in the fraud mitigation, analytics, recovery and payment card industry activity.
Ability to develop high value strategic plans, understands prioritization trade-offs, and garner maximum return on investment from PSCU’s enterprise fraud offerings
Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids; ability to communicate effectively with both technical and non-technical audiences
Ability to manage multiple projects, work in fast-paced environment, and meet deadlines; ability to take ownership of issues in assigned area, and drive timely resolution
Demonstrated excellent analytical and quantitative skills
Ability to understand credit union feedback and put resolutions into action.
Ability to respond quickly and adapt to changes in priorities driven by a dynamic market; ability to proactively identify opportunities to improve the consulting environment
Ability to exercise discretion and good judgment in making decisions
Proficiency in Microsoft Office applications, internet browsers, linked data analysis, Project management approaches, and First Data processing platforms.
Ability to function in a production-based environment using various applications for identifying fraud trends.
Ability to travel as needed to successfully perform position responsibilities (up to 50%)
Ability to maintain confidentiality of materials handled
Ability to be flexible and work under high pressure in a complex environment
Demonstrated excellent analytical and quantitative skills
Ability to work on-call (24 x 7)
Ability to work remote part time or full time

Our corporate value statements represent PSCU's commitment to providing the highest quality service to our member-owners. By practicing these values, we continue to meet the challenge of being a leading service provider in the credit union industry.

Service Excellence - Exceeding expectations in every interaction.
Passion - Boundless enthusiasm to be THE best.
Leadership - Engaging, influencing, and inspiring others to accomplish our mission.
Trust - Keeping the promises you make to others, and to yourself.
Innovation - T he relentless pursuit of better ways.
PSCU is a drug and smoke free workplace

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