Readmission Reduction Call Center LPN

Premier Health - Moraine, OH3.4

Position information

Title: Readmission Reduction Call LPN

Facility: Fidelity Health Care

Job Reports to: Manager, Readmission Reduction Initiatives

Premier Health Mission, Vision, and Values

The Premier Health Mission

We will build healthier communities with others who share our commitment to provide high-quality, cost-competitive health care services.

The Premier Health Vision

Patients, physicians, and employees will choose Premier Health over any other health care provider in Southwestern Ohio. We will earn their choice, and grow our market leadership by anticipating their needs and exceeding their expectations.

§ Patients and their families will choose us for our quality outcomes and compassionate care at a competitive price.

§ Physicians will choose us as collaborative partners for our easy, efficient practice environment and with a shared passion for high-quality medical outcomes.

§ Our employees will choose us as a great place to work, learn and build a career.

The Premier Health Values

§ RESPECT each person’s dignity.

§ Act with INTEGRITY to do the right thing in all aspects of our responsibilities.

§ Serve with COMPASSION that embraces each individual’s concerns and hopes.

§ Commit to EXCELLENCE as measured to the highest level of performance.

Position Summary

General Summary/Responsibilities:
The Readmission Reduction Call Nurse is a Registered LPN nurse and is responsible for the provision of care through the Readmission Reduction Call Nurse telephone system. By providing timely and appropriate advice, this role initiates and continues nursing care by assessing and evaluation the patient/caregiver understanding and adherence to the discharge instructions received upon discharge from a PHP acute care hospital. This position requires flexibility, large knowledge base, strong critical thinking skills and independent decision making and collaboration with the patient’s health care team. Additionally, the Readmission Reduction Call Nurse assists in facilitating accessibility to needed care. Requires flexibility, accountability and may require ability to work independently. Requires strong computer skills and knowledge of Microsoft Office, Horizon, and EPIC systems

Scope/Span of Control: N/A

Supervisory Responsibilities (if applicable)

Supervises FTEs: No

Number of FTEs Supervised: N/A

Exercises full management authority including performance reviews, discipline, termination and personnel hiring No

Fiscal Responsibilities (if applicable)

Annual Revenue in Dollars: N/A

Annual Expense in Dollars: N/A

Financial Accountability: N/A

Population Served

Age of Population Served - Choose all that apply

Infant (birth – less than 1 year)

Pediatric/Adolescent (1 – less than 18 years)

Adult (18 – 64 years)

Geriatric (65 years & older)

All Age Groups (Birth & Above)

Not Applicable



Minimum Level of Education Required: Associate degree

Additional requirements:
§ Type of degree: Associates

§ Area of study or major: Nursing

§ Preferred educational qualifications: N/A

§ Position specific testing requirement: N/A


§ Nursing


Minimum Level of Experience Required: 1 - 3 years of job-related experience

Prior job title or occupational experience: Acute care/home care experience required

Prior specific functional responsibilities: N/A

Preferred experience: N/A

Other experience requirements: N/A


Excellent telephone skills
Communication skills including verbal and written
Critical thinking skills
Strong computer skills

Physical Requirements & Working Conditions

Physical Requirements:

1 - Rarely (0% - 10%)


2 - Occasionally (11% - 40%)

Other sounds

1 - Rarely (0% - 10%)


1 - Rarely (0% - 10%)


2 - Occasionally (11% - 40%)

Visual Acuity Near

3 - Frequently (41% - 75%)


2 - Occasionally (11% - 40%)

Manual Dexterity

2 - Occasionally (11% - 40%)

Visual Acuity Far

2 - Occasionally (11% - 40%)


3 - Frequently (41% - 75%)

Use both hands

3 - Frequently (41% - 75%)

Vision Color

2 - Occasionally (11% - 40%)


1 - Rarely (0% - 10%)


3 - Frequently (41% - 75%)


3 - Frequently (41% - 75%)


1 - Rarely (0% - 10%)

Lifting <10 pounds

2 - Occasionally (11% - 40%)

Interpersonal Skills

4 - Consistently (76% - 100%)


1 - Rarely (0% - 10%)

Lifting >10 pounds

1 - Rarely (0% - 10%)


4 - Consistently (76% - 100%)


1 - Rarely (0% - 10%)

Normal hearing both ears

3 - Frequently (41% - 75%)


4 - Consistently (76% - 100%)

Working Conditions:
1. General office environment.

2. Climate controlled environment.

3. May work some evenings and weekend hours to complete projects or meet the needs of the department.

4. May be required to work overtime as defined by the needs of the department.

Organizational Standards

Consistently models professional conduct in routine and stressful situations
Observes and interprets patterns of behavior and/or problems during the telephone contact with the patient, utilizing the scripted tool to determine the level of understanding with the patient’s individualized discharge education and adherence to the ordered care.
Discriminates complex patient/family needs and/or issues and focuses on formulating a plan, intervening and evaluating during the call.
Contacts the patient according to the designated timeframes of 4 and 14 days post discharge from a PHP acute care hospital and accurately documents in the Epic record, as appropriate.
Utilizing a multidisciplinary team, the nurse actively problem solves the patient’s issues leading to reducing the risk of readmission to the hospital and improvement in the overall care provision.
Participates with ongoing data collection to evaluate the goal of reducing avoidable hospital re-admissions
Responsible to keep current clinical knowledge base relevant to patient needs
Weekend rotation requirement
Essential Duties & Functions

Essential Duties & Functions:
This person is responsible for ensuring the patient understands and adheres to their acute hospital discharge instruction and provides direction to ensure this information is followed. The Readmission Reduction Call Nurse initiates patient care interventions that are required to reduce the risk of readmission to the hospital and visits to the emergency treatment room. In addition the nurse may follow through with short term interventions. Communicating with the multidisciplinary team to ensure interventions are implemented and modifications to the plan of care are clearly understood by the patient’s healthcare providers to reduce the patient’s risk of re-hospitalization.

Other Duties & Functions:
As assigned

The above duties and responsibilities may be essential job functions subject to reasonable accommodations. All job requirements listed include the minimum knowledge, skills, and/or ability deemed necessary to perform the job proficiently. This job description is not to be constructed as an exhausted statement of duties, responsibilities, and requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodations.