- Microsoft Word
- Microsoft Office
This Media Support Analyst position is responsible for providing operational and technical support for the Global Media Operations team. The main objective is to assist all operations members with technical support related issues in a 24/7 environment. Media Operations ingests, preps, QC's and delivers content globally and relies on Media Support Analysts to solve issues electronically, on the phone and in person. Other responsibilities include providing operations and customer support for the portfolio of applications and products used for file-based digital workflows including video editing, transcoding, digital file delivery, and live streaming.
This is a role that combines fulfillment operations, engineering, information technology, and digital media. An ideal candidate will have a background in Computer Science, Information Systems, or New Media. This person will like to operate in a fast paced environment, enjoy interacting with customers, and willing to tackle unique challenges head-on.
1+ year of experience in either a broadcast or fulfillment operations or post-production environment
1+ year of experience in a support-oriented position
1+ year of experience in a customer facing role
1+ year of experience working in all Microsoft Office applications (including Outlook, Word, Excel)
An individual with a strong desire to learn, take on new technologies and challenges
Know your way around desktop hardware, software applications, operating systems and network connectivity
Resolve problems while maximizing efficient use of computing resources
Familiarity with digital media file types - Quicktime, MXF, MPEG, Mp4, ts, XDCAM, ProRes, H264, MPEG, etc.
Familiarity with digital media workflows and digital file delivery
Familiarity with Asset management systems such as Mediator, Wide Orbit, Lacuna, landmark, OTTO, Media Broker and other similar applications.
Experience working with live video and media files including streaming and transcoding technologies, Premiere, FCP, and Vantage.
Knowledge of digital delivery methods, MCP, ftp, UDCP, Signiant manager, Aspera Faspex, and Aspera console.
Experience with storage management: file servers and archive servers NAS, SAN, LTO, Object Cloudian, Isilon, windows explorer.
Experience supporting customer workflows through operations team and/or help desk
Able to multi-task and make effective decisions in a high-pressure deadline driven environment
Strong communication skills and ability to interface with multiple departments, clients, and vendors
Demonstrates ability to problem solve
Ability to multi-task and balance numerous priorities in a deadline-oriented environment
Sub-BusinessGlobal Media Operations
At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Here you can create the extraordinary. Join us.
NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.