Full-timeEstimated: $41,000 - $57,000 a year
- Health insurance
- Tuition reimbursement
- Communication skills
- Customer service
Full Job Description
Are you skilled in video conferencing protocols, audio/visual architecture and virtual meeting implementation?
Do you enjoy collaborating with a technical team and providing extraordinary customer service?
If so, we're looking for someone like you to join our team at APL.
We are seeking an Audiovisual Technician with excellent communication skills to help us grow our collaborative capabilities in support of shifting mission requirements. Our team integrates innovative communication solutions into conference rooms and specialized facilities. We desire a customer focused individual to help our team provide our customers the best and most flexible platform to interact with stakeholders.
As an Audiovisual Technician...
Your primary responsibility will be providing top tier customer service
You will assist users in scheduling, configuring, and setting up meeting spaces as needed to ensure a quality experience
You will troubleshoot technical issues within the meeting spaces proactively and as required
You will schedule, setup, and breakdown unclassified and classified video teleconferences
You meet our minimum qualifications for the job if you...
Possess experience communicating with all levels of staff and clients
Have a customer service orientation and are able to exercise tact and discretion in addressing user questions and problems
Possess the requisite knowledge, skills, and experience to arrange the logistics, and setup and operate a wide variety of audiovisual and telecommunications equipment
Understand video-teleconferencing technology and platforms
Are able to obtain Secret level security clearance. If selected, you will be subject to a government security clearance investigation and must meet the requirements for access to classified information. Eligibility requirements include U.S. citizenship.
You'll go above and beyond our minimum requirements if you...
Have worked with classified video teleconferencing architecture and understand the varied connection protocols.
Hold an active Secret security clearance. If selected, you will be subject to a government security clearance investigation and must meet the requirements for access to classified information. Eligibility requirements include U.S. citizenship.
Why work at APL?
The Johns Hopkins University Applied Physics Laboratory (APL) brings world-class expertise to our nation's most critical defense, security, space and science challenges. While we are dedicated to solving complex challenges and pioneering new technologies, what makes us truly outstanding is our culture. We offer a vibrant, welcoming atmosphere where you can bring your authentic self to work, continue to grow, and build strong connections with inspiring teammates.
At APL, we celebrate our differences and encourage creativity and bold, new ideas. Our employees enjoy generous benefits, including a robust education assistance program, unparalleled retirement contributions, and a healthy work/life balance. APL's campus is located in the Baltimore-Washington metro area. Learn more about our career opportunities atwww.jhuapl.edu/careers.