Medical Receptionist (full-time/part-time) - hiring clinic wide

Boulder Medical Center - Boulder, CO (30+ days ago)3.4

Job Description:
Do you enjoy working with friendly and helpful people in a positive work environment? Are you ready to embrace a career that offers a variety of learning opportunities? Are you looking to make a positive impact on peoples' lives in our community?

Consider a career in the medical field at Boulder Medical Center (BMC). We're an independent, multi-specialty, outpatient network of providers and staff dedicated to engaging our patients in high-quality, compassionate health care. For nearly 70 years, BMC has been locally owned and operated, providing exceptional medical care to patients across the northwestern Front Range and surrounding communities. This unique business model is why many of our employees come and stay!

Summary - Medical Receptionist:
BMC is currently seeking Medical Receptionists in the following areas: Broadway campus in Boulder:

Internal Medicine - part-time, working Mondays, Tuesdays (in the morning), and Fridays, 20-24 hours per week
Internal Medicine - full-time, working Mondays - Fridays, 40 hrs per week
Family Practice - part-time, working Thursdays and Fridays, 16 hours per week
Family Practice - full-time, working Mondays - Fridays, 40 hrs per week

Job Duties:
Answers the telephone promptly, evaluating patient needs to determine appointment type.
Summarizes appointment details prior to ending the phone call.
Manages all phone functionalities such as transfers, placing callers on hold, forwarding phone to afterhours message system, etc.
Accurately records patient name, numbers and demographic information using correct spelling and punctuation.
Schedules / reschedules / cancel appointments according to provider preference and scheduling protocol.
Navigates and operates Electronic Medical Records system, arriving patient for appointments and inputting relevant information as needed.
Operates the computer, telephone system, fax and copy machine and other equipment relevant to department function.
Educates patients on check-out payment process.
Recognizes when to involve the Back Office, Phone RN or the provider for assistance with a patient.
Informs patients of schedule delays greater than 15 minutes.
Maintains an open line of communication with nurses and providers regarding delays in schedule.
Informs the Patient Advocate or supervisor when a potential problem is communicated by the patient regarding provider-patient relationship or regarding patient concern with care rendered by the provider.

Required Experience:Skills and Abilities:
Must use good judgment, professionalism and discretion when screening telephone calls, answering inquires and relaying appropriate information.
Ability to work under pressure and maintain phone etiquette using tact and diplomacy.
Must have excellent customer service and communication skills.
Strong computer and data entry skills.
Must possess strong grammar and spelling ability as well as the ability to read, write and understand the English language.
Neat, well-groomed appearance and courteous manner.
Knowledge of medical terminology and HIPAA compliance, preferred.

High school diploma or equivalent
Associates Degree or some college coursework in Business or Healthcare Administration, preferred.

One (1) year of previous work experience involving public contact, preferably with heavy phone experience. Previous experience with patient scheduling in a hospital or clinic setting, highly desired. Bi-lingual ability (Spanish), a plus.

Keyword: Receptionist,EMR,EHR,Electronic Medical Records,Electronic Health Records,Meditech,Nextgen,switchboard,multiphone line,phones,scheduling,schedule,patient checkin,patient check out,customers
From: Boulder Medical Center