Inbound/ Outbound Collections Representative

iQor US - Plano, TX

Full-time
iQor is the only global managed services provider embedded in the flow between product, people, and services, from point of customer acquisition to sustainable recycling. With 45,000 employees in 18 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles.

Req ID: 17165

Summary
We are searching for polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

Responsibilities
  • Answer inbound calls and greet customers with energy and enthusiasm
  • Place outbound calls and communicate with energy and enthusiasm to customers
  • Build lasting relationships with clients, customers, and other call center team members based on trust and reliability
  • Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service
  • Meet department productivity and quality standards
  • Strive for first call resolution and take true ownership of customer needs and issues
  • Communicate and follow instructions for one call customer resolution
  • Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns
  • Take an active role in educating customers about clients our products and services
Requirements
  • At least 1 year of customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate is preferred
  • Must have the ability to work independently and a in team environment
  • Experience in a production environment.
  • Problem solving skills
  • Ability to maintain accuracy and production standards
  • Physical attendance is key to success and necessary to meet objectives
  • You have the flexibility to work any shift, including nights and especially weekends
Education Requirement
  • High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required
Physical Requirements

Ability to:
  • Speak and sit for extended periods of time
  • Stand and walk or otherwise traverse occasionally in order to be accessible to the production floor
  • Exert at up to 10 lbs. of force to push, pull or otherwise move objects
  • Carry or lift objects up to 10 lbs
  • Have close visual acuity to perform activities such as: preparing and analyzing data and/or documents; and/or viewing a computer terminal
  • Occasionally bend, reach, kneel, or twist for minimal periods of time