DIRECTOR OF CONTACT CENTER SALES | ONBRAND24

OnBrand24 - Beverly, MA3.0

CommissionEstimated: $86,000 - $120,000 a year
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POSITION OVERVIEW
OnBrand24 is a rapidly growing, industry leading contact center outsourcing organization. As a high growth company with an entrepreneurial culture, we are committed to a high octane, fun, and collaborative work environment. We are looking for a bright and talented professional who wishes to share in the culture of our business - one where our employees feel inspired, encouraged, and rewarded. Your work is crucial to our continued success, and our compensation package and bonuses reward you for that contribution.

POSITION RESPONSIBILITIES
The Director of Contact Center Sales is part of the Corporate Management team and will play a key role in supporting the organization.

Identifying potential areas for growth for current clients
Identifying and cultivating new business opportunities through phone prospecting, marketing and industry relationships
Pro-actively conducting research on potential client and industry marketing opportunities
Drafting pitches and overseeing the proposal/RFP process
Assisting in Contract negotiation
Assisting in developing and overseeing the firm marketing budget
Designing and maintaining effective communication materials including presentation content and client communication
overseeing CRM databases and sales cycle tracking tools to ensure that they are current
Assist in managing directory listings and sponsorship opportunities
Manage and develop relationships with customers and clients and provide a consultative sales approach that delivers the highest level of account management services

CANDIDATE QUALIFICATIONS
The ideal candidate for this role would share and understand our high growth objectives. Demonstrated ability to develop new business relationships working autonomously is a must. The right candidate will exhibit good business judgement and acumen and be both confident and flexible in their views. This position will require the ability to work with multiple business units to acquire operational knowledge and execute on departmental initiatives. The ability to travel as well as having a high level of comfortability presenting to large audiences of executive level management is necessary. Demonstrated interpersonal skills and oral and written communication skills are a must.

Bachelors degree or equivalent combination of training and experience
5+ years leadership experience successfully building relationships with internal and external clients
Ability to translate vision and strategic plan into clear and specific strategies with defined and measurable outcomes
Proven leadership skills in complex deal strategy, development, financial structuring and negotiations
Experience directing strategies for new sales
Can professionally draft and deliver proposals, both internally and externally
Ability to puruse and qualify leads
Solid outsourced Contact Center or BPO management experience with inbound, outbound, chat and email
Experience building successful working relationships with C-level executives
Proven though leadership that inspires action, accountability, results and teamwork
Superior business skills including financial acumen, corporate planning, business operations and account management
Exceptionally self-motivated and directed
COMPENSATION DETAILS
As this is senior role in our organization, compensation for this position is commensurate with experience in the range of $60,000 - ? annually plus commission potential.

ABOUT US
OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets.

OnBrand24 was founded in 1981 to provide a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer winback, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients.

Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client's brands passionately. Our people are our product, and we have developed an employee-centric customer at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource. We promote our management staff from within and offer excellent benefits results in a low turnover rate and excellent morale throughout the company.

Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH.