Head of Middle Office Support Team
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. JPMorgan Chase & Co.is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as Flexible Work Arrangements with periodic work from home and non-standard business hours, fully paid parental leave time, health care insurance and retirement benefits.
Commercial Banking serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. The Firm's broad platform positions the Commercial Bank to deliver extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients' domestic and international financial needs.
The Head of the Middle Office Support Team is a newly created position that will lead a complex, global team that is relentless in providing an exceptional experience for the Commercial Banking clients. The team is composed of 1000+ professionals and the team is focused on Client On-boarding and Client Experience. There is also a dedicated Client Experience team and a PMO. This is an excellent opportunity for someone that wants to create a world class client and employee experience that leads to the team being known as a key differentiator for why companies want to do business with JPMC.
Develop and inspire the team to execute the strategy for Commercial Banking client life cycle.
Establish a holistic framework that includes technology, digital capabilities, policies, procedures, and practices that improves both the employee and client experience.
Streamline activities, simplify the business and gain efficiencies by centralizing transactional and project based activities.
Lead overall location strategy efforts to maximize career mobility, culture, training, and efficiency opportunities. Identify opportunities for off-shoring and business resiliency.
Be the best partner for key stakeholders and ensure they are aligned on strategy, are provided with business transparency on service levels and costs and that their needs are represented in every major business decision.
Stay abreast of all business initiatives including growth strategies, technology initiatives, digital plans, etc. Partner with key stakeholder to ensure appropriate support.
Manage an aggressive talent agenda that focuses talent attraction and development, moving the organization towards a modern culture that is positioned for the future.
Responsible for Business Resiliency efforts for Client Service and Client On-boarding, partners with the Head of Commercial Banking Business Resiliency to design strategies and practiced processes.
Demonstrated understanding of the Commercial Banking businesses, Treasury Services products and operations.
Demonstrated success in transforming a business through an upgrade in talent, technology, location strategy and business simplification
Strong knowledge and understanding of Commercial Banking's business model, products, and customers.
Proven leadership, execution and influencing skills
Strategic thinker who understand and supports the goals and direction of the firm
Prior experience managing a large global, multi-disciplinary group
Excellent verbal and written communication and presentation skills
Ability to handle multiple assignments and be proactive in a fast-paced environment, while remaining calm under pressure
Strong interpersonal and partnership skills
Ability to work with senior management and respond quickly; ability to partner with internal partners and leverage internal resources
Frequent travel to the Commercial Banking markets is required
Knowledge and Skills Preferred:
10+ years of client service, operations, sales or management experience, preferably in Commercial Banking or Treasury Services
Knowledge and understanding of Commercial Banking business model, Commercial Banking products, services and sales processes
Extensive knowledge of deposit, treasury and credit products, payment services, regulations, and related procedures.
Thorough knowledge of financial exposure and operational risk associated with bank products and services.
BA/BS degree is required