New Patient Coordinator - The Center for Specialized Surgery, Orlando cc5550

Florida Hospital Of Medical Group - Orlando, FL (30+ days ago)3.5


New Patient Coordinator - The Center for Specialized Surgery, Orlando cc5550(Job Number: 266198)
Description

More than 500 board-certified physicians, 200+ Advanced Practice Providers, and 1,500 clinical and support staff in over 40 specialties provide patients with a broad range of medical and surgical services. FHMG operates over 160 offices, providing compassionate, multidisciplinary care to more than one million patients a year. FHMG is affiliated with Florida Hospital and is a subsidiary of Adventist Health System, the largest not-for-profit Protestant health care system in the nation, supporting 43 hospitals in 10 states. In existence since 1994, FHMG (originally known as Florida Physicians Medical Group) has demonstrated consistent growth and stability in an ever-changing health care market.
New Patient Coordinator

GENERAL SUMMARY:
The New Patient Coordinator is the initial contact for each new patient and ensures that they are well prepared for their first visit by making certain patients are being seen by the appropriate physician and that patients arrive for their appointment with all pertinent information to ensure optimal care coordination (medical records, test results, referrals, copays). In addition, patients will be provided information on directions, parking and building navigation. The New Patient Coordinator is also tasked with communicating with referring practices to establish efficient processes and obtain feedback on patient experiences.

PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:
Completes registration and obtains insurance authorization for new patients
Ensures financial information/copy of insurance card is forwarded to Billing Dept.
Obtains pertinent medical records before date of appointment for new patients
Works closely with nursing and medical staff to facilitate optimal patient care
Schedules physician appointments for new patients
Coordinates with other departments as needed to facilitate patient visits
Provides each new patient with the appropriate administrative guide
Provides patient with referral information for other physicians/facilities
Establishes positive, professional communication and relationships with referring practices
Proactively looks for opportunities to increase referrals to the practice
Responds to incoming referrals the same day and schedules all new patients within the required number of business days per practice/company policy/procedure
Floats to other FHMG practices, within reason, when patient load, vacation schedules etc. make it necessary

KNOWLEDGE AND SKILLS REQUIRED:
Demonstrates ability to communicate by reading, writing legibly, speaking and comprehending English effectively in order to carry out job requirements
Experience with computers
Proficiency in medical terminology

KNOWLEDGE AND SKILLS PREFERRED:
EMR experience

EDUCATION AND EXPERIENCE REQUIRED:
Associate’s Degree OR 1 year of medical office experience

EDUCATION AND EXPERIENCE PREFERRED:
N/A

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:
N/A

LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:
N/A

What makes working at Florida Hospital Medical Group special? We recognize your investment in a health care career, and we are truly dedicated to your success. We promote positive feedback as well as help you accomplish professional and personal goals.

We hope you are interested to develop your healthcare career in our dynamic faith based organization. Our Mission is to extend the healing ministry of Christ. Our employees are welcomed to join our Spiritual Ambassador Program which highlights our dedication to each other and our community.

A Spiritual Ambassador is one who: Loves & Cares, Prays & Listens, Comforts & Supports and Encourages & Smiles.

While living our mission, Spiritual Ambassadors create a culture of caring within our practices through various activities. They minister to co-workers and patients, helping them experience trust, belonging and hope.

The size of Florida Hospital Medical Group offers you flexibility to explore different types of medical practices and gain valuable experience. Florida Hospital Medical Group is closely linked with Florida Hospital, Centra Care and is under the Adventist Health Care system, which is the largest non-profit healthcare provider in the nation.

FHMG Recruitment Team is here to support your career search and goals. Together, we can explore the many opportunities that fit your life. We offer excellent working conditions that help you maintain a positive attitude and work/life balance. We value wellness of mind, body and spirit of all our employees.

Our competitive benefits cover:
Health and Wellness:
  • Health, Dental, and Vision
  • Life, Disability, and Supplemental Insurance
  • Cancer and Specified Diseases Plan
  • Paid Days Off
  • Creation Health Employee Program
  • Tobacco-Free Campus
  • Wellness Screenings
FINANCIAL Tools and Plans:
  • Educational Assistance
  • Retirement Plan
  • Flexible Spending Accounts
  • Direct Deposit
  • Credit Union
Community Initiatives:
  • Adopt a Family
  • Backpacks for Kids
  • Mission Trips
  • Blood Drives
Additional Benefits:
  • Employee Assistance Program
  • Employee Discounts
  • Various Onsite Services and Amenities
  • Spiritual Ambassadors
  • Service Awards
FLORIDA HOSPITAL MEDICAL GROUP IS COMMITTED TO PROVIDING EQUAL EMPLOYMENT OPPORTUNITY TO ALL QUALIFIED EMPLOYEES AND APPLICANTS FOR EMPLOYMENT WITHOUT REGARD FOR RACE, CREED, COLOR, SEX, AGE, NATIONAL ORIGIN, HANDICAP, MARITAL STATUS, STATUS WITH REGARD TO PUBLIC ASSISTANCE, OR VETERAN STATUS, AND IN COMPLIANCE WITH FEDERAL, STATE, AND LOCAL LAWS, AND IS A DRUG-FREE WORKPLACE.
Job: Patient Care Support
Organization: Florida Hospital Medical Group
Primary Location: US-FL-Orlando
Schedule: Full-time
Shift: Day
Job Level: Staff / Associate
Education Level: High School Diploma / GED
Travel: Yes, 25 % of the Time
Job Posting: May 21, 2018, 8:28:00 AM