Customer Service Representative

Wagner Spray Tech - Plymouth, MN (30+ days ago)4.1


Minneapolis-based Wagner SprayTech Corp., a wholly-owned subsidiary of Wagner Holding, Inc., is a market leader in advanced paint applicators. We develop and market a wide array of painting and decorating products used in home improvement, commercial painting and industrial fine finishing. Wagner supports its customers through innovation, high tech engineering, quality manufacturing and service.

Wagner Spray Tech believes that people represent a company's most important asset. At Wagner, we strive to create an organization where everyone participates and efforts are focused toward continuous improvement. These improvements are driven by dedication, teamwork, and the innovation of Wagner people.

Our company participates in the US government's E-Verify process. In addition, all offers of employment are contingent on a drug test and background check. Our benefits package includes 401(k), health, dental, life, disability, long term care insurance, as well as tuition reimbursement.

Sales Coordinator's will be responsible for handling all aspects of customer service for all domestic customers. Handle all phases of sales order processing from taking the order to shipment. Process all sales returns, pricing adjustments and other sales order related processes. Key contacts are all customers, sales reps, sales managers, tech service, distribution, and production personnel.

Approximately 90% of all communication is external with customers, sales reps and sales managers and 10% is internal communication with Tech Service, Manufacturing, Shipping and Finance.

Position Hours: Monday-Friday 8:30am-5:00pm

Responsibilities:
Sales order entry processing
Handling customer and sales rep questions
Processes and is responsible for key accounts, returns adjustments
Responsible for handling all aspects of customer service for all domestic customers
Must have the ability to multitask and provide correct pricing and knowledge of sales programs to customers

Background

Education
High school diploma or GED required. College degree is preferred.
Experience
Minimum of three years customer service experience
Experience with SAP preferred
Strong customer service skills and organization
Requires intermediate computer skills including Microsoft Word, Excel, and PowerPoint.
Ability to use CRM system, CHAT, and EDI as well as social media tools.
Must communicate effectively in writing and verbally. Proficient at talking to others to convey information effectively.
Requires active listening, speaking, team work, multitasking and critical thinking skills.
Must be service oriented with the willingness to actively look for ways to help people.