Community Service Officer / Records

City of Glendale, CA - Glendale, CA4.3

The Position
This is a non-sworn, non-peace officer classification, which performs staff and support duties related to law enforcement in the Records Bureau. The Records Bureau is a 24/7, 365 days a year operation. As such, Community Service Officers shall be assigned to work any shift.

Community Service Officers will work variable shifts and be assigned to work in several areas of the Police Department including, but not limited, to Records, Detective Bureau, Juvenile, Parking/Traffic Control, Fire Range, and various other administrative and clerical duties.

Essential functions of the job include, but are not limited to, the following:
Receives and answers requests for information from the public; receives complaints; obtains information requested by the public.

Takes reports; writes routine reports; maintains records; shall perform various clerical tasks in accordance with maintaining police records.

May be required to participate in related divisional cross-training efforts based on operational necessity. Experience and qualifications gained in this cross training may apply towards promotional opportunities and transfers.

May be required to testify in court.

Query, enter, and update data into CLETS/NCIC State Department of Justice data bases.

Validates data entered into CLETS/NCIC in accordance with the Department of Justice requirements.

Query, enter, and update data into ARS/RMS (Records Management system) and scans reports and documents into Filenet imaging system.

Checks for the accuracy and completeness of all materials/information being entered, stored or compiled.

Establishes and maintains traditional and automated filing systems by accurate data entry of report information into ARS/RMS/FILENET, preparing file folders, sorting, filing, shelving or storing materials.

Processes citations that are hand written and or electronically generated, and sends them to the appropriate courts.

Accepts monies/checks/credit cards, fills out City Receipts, and forwards them all to the City Treasurers.

Processes incoming mail.

Processes documents for court filing by retrieving, compiling and copying appropriate materials and checking for accuracy and completeness.

Properly releases police records to the public and governmental agencies in accordance with established rules, policies, and practices.

Handles highly confidential data and information.

Processes and interprets legal documents.

Complies with and enforces local, state and federal regulations pertaining to Criminal Offender Record Information and the release of public records.

May operate and supervise the Police Firing Range, providing instruction, enforcing regulations, maintaining supplies, performing range maintenance and administering firearm qualification shoots.

May drive on City business depending on the needs of the position.

Ensures Department services are provided with exceptional customer service and the highest ethical standards.

Assumes responsibility for ensuring the duties of this position are performed in a safe, efficient manner.

Performs other related duties as assigned or as the situation requires.
Minimum Requirements
Knowledge, Skills & Abilities

Knowledge of:
Basic mathematics.
Basic spelling, grammar and punctuation.
Filing systems.

Ability to:
Communicate effectively in English, both orally and in writing.
Consistently exercise good judgment and reasoning.
Deal tactfully and courteously with the public.
Develop necessary skills from on the job training and meet standards of performance for the classification by the end of the probationary period.
Learn new information and initiate improvements in technical & procedural areas.
Learn penal, vehicle and other codes.
Learn the standing policies and procedures pertaining to police operations.
Lift and move objects weighing up to 50 pounds, lift objects above shoulders, climb a ladder, kneel, and crouch.
Listen and ascertain relevant information quickly and accurately.
Make independent decisions in accordance with established policies, procedures, regulations and ordinances.
Model and practice the highest standards of ethical conduct.
Multitask in a fast paced working environment.
Quickly and accurately operate complex computerized and mechanical equipment.
Read and comprehend street maps.
Read, write, and comprehend directions in English.
Remain calm and respond effectively in emergency situations.
Stay composed and work in stressful conditions.
Understand and carry out complex oral and written instructions.
Work effectively with other employees.
Take notes, organize information & thoughts and develop notebooks, projects, records and reports.
Type 30 words per minute.

Other Characteristics

Willingness to:
Assume responsibility for maintaining a safe working environment.
Be transferred within CSO positions as requested.
Deal with abusive people.
Perform prisoner searches when circumstances require it.
Stand/sit for long periods of time.
Work in confined quarters for extended periods of time.
Work overtime as requested.
Work rotating shifts, weekends, holidays, and in emergencies.

One year recent and responsible clerical work experience, including a variety of typing and record keeping tasks, as well as public contact work is desirable.

Graduation from high school or attainment of GED or CHSPE certificate.

Valid California Class C driver's license.

Background Investigation
A comprehensive background investigation will be conducted on all finalists, which will review and verify personal history including, but not limited to financial responsibility, criminal history, drug use history, driving record, and verification of application materials. Significant issues or omissions in the above-stated areas may be grounds for disqualification. Background investigation will include a polygraph.

Within four months of employment, all employees of the Glendale Police Department are required to live within a radius of sixty contiguous land miles of the Glendale Civic Center.

An equivalent combination of experience, education and/or training may substitute for the listed minimum requirements.
Selection Process
The examination will consist of an evaluation, written examination, performance (typing exam and reading comprehension exercise), and an oral interview. Weights will be as follows: application and supplemental - qualifying; written examination - pass/fail; performance typing (30 WPM) and reading comprehension exercise - pass/fail; and oral interview 100%. Only the top scoring candidates achieving a minimum score of at least 70.00% from the written score will be advanced to the performance exam. Candidates must pass all exam components in order to be placed on the eligible list. All applications, resumes and submitted reference materials will be reviewed and evaluated and only the best-qualified candidates based on applicable experience will be invited to the selection process. Any evaluation will be based on the candidate's education and experience as related to the position. Any examination will be to evaluate the candidate's education, experience, knowledge and skills for the position. The City of Glendale reserves the right to modify the above stated examination components and/or weights. Should this be necessary, the candidates will be notified of the specific examination components and weights prior to the administration of any examination. ENTRY LEVEL EXAMINATION - VETERAN'S CREDIT AWARDED FOR QUALIFIED APPLICANTS. TIME AND PLACE OF THE EXAMINATION WILL BE ANNOUNCED. The City of Glendale conforms with State and Federal obligations to make reasonable accommodation for applicants and employees with disabilities. The Human Resources Department asks that it be advised of special needs at least five days prior to the first test part so that a reasonable accommodation may be made. The provisions of this bulletin do not constitute an express or implied contract. In compliance with the Immigration Reform and Control Act of 1986, the City of Glendale requires that all new employees provide documentation to establish both work authorization and identity.