Performance Management - CDK Service - 100% travel

CDK Global - Boston, MA

Full-time
Accelerate Your Career

Drive global technology

With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers. CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.

We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.

From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career.

Candidates must be located in the Northeast to be considered for this position.

Position Overview

Create business relationships with dealer principals, general managers, and all levels of dealership management through virtual client visits. Demonstrate and review CDK Service and Parts services and capabilities, DMS utilization and product functionality according to structured agenda. Maintain an ongoing business relationship with clients to expand on future opportunities. Follow established consulting model and program.

Requirements

. 3-4 years experience working for an automotive dealership

. 3+ years of experience with CDK's Service product specifically

. CDK DMS and layered application Subject Matter Expert (SME) for best practices and key metrics that support one complete dealership workflow (sales, parts, service, and accounting).

. Relationship and collaboration skills required to engage senior level dealership associates.

. Ability to travel up to 100%

Essential Duties & Responsibilities:
. Schedule client visits or virtual sessions with assigned clients.

. Analyze application utilization reports and review with client.

. Promote additional CDK products and services with clients.

. Partner and communicate with Sales on all client activities.

. Sustain relationships with client base through regular follow-up and expected site visit or virtual session frequency.

. Coordinate resolution of any outstanding technical CDK Product issues with Support or other appropriate sources.

. Complete accurate agendas and reports within the required timeframes.

. Manage client records in Salesforce.

. Adhere to all Travel and Expense policies, submission of weekly expense reports, eTime sign-off deadlines, mandated training, and other policy requirements.

. Lead and provide direction to other Performance Management Consultants and assist manager in achieving project results.

CDK Global knows you have passions outside of work. You have family, friends, sporting events, and lots of things going on. That’s why we offer a comprehensive benefits package to not only take care of you but your family as well. All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.