Solutions Specialist

VICTRA (Formerly A Wireless) - Southern Shores, NC2.8

Full-time
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We live in the mobile age. Mobile technologies have transformed the way people live, work, learn, travel, shop, and stay connected. Acting as a control center of people's lives, mobile technologies are expanding the boundaries of what's possible and advancing the quality of life at home, in the office, and on the move.

Victra is a privately-held company headquartered location in Raleigh, North Carolina. As Verizon's largest exclusive authorized retailer operating over 1,146 stores in 46 states, we are at the heart of this ongoing transformation. We empower our guests to live better lives by expertly connecting them with the right products and solutions in a caring, fun, and trustworthy manner.

Our work and performance are guided by our core values -- Performance, Collaboration, Integrity, Innovation, and Celebration.

Why join Victra?

Are you driven to WIN? Want to be EMPOWERED to learn and grow? Be REWARDEDfor your success?
Time to define your FUTURE!

YOUR FOCUS (JOB DUTIES AND RESPONSIBILITIES):

Store Operation Consultants are responsible for assisting our Wireless Sales Consultants sell a full range of telecommunications products and services to our guests in a professional and customer friendly approach. You will multitask, display basic math skills, work a flexible retail schedule, develop sales skills, and analytical skills. In addition, you are a highly-motivated individual who is eager and ready to accept additional responsibilities when needed.

You will also:

  • Contribute to the success of your store's sales goals set by the Store Manager.
  • Represent the store in a positive manner while providing excellent customer service
  • Diligently learn all Victra/Verizon products and promotions and ensure your knowledge of these programs is current
  • Inspire customers to buy
  • Assist in the preparation of sales contracts and accept and process payments from customers
  • Answer customers' queries or concerns
  • Provide advice to customers regarding all Victra/Verizon products and services
  • Advises customers on utilization and care of merchandise and products.
  • Maintain sales records for inventory control
  • Assist in display of merchandise and overall store presentation.
  • Handle all returns courteously and professionally
  • Adhere to loss prevention and inventory control standards and all Victra Policies and procedures

This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of the ADA.

YOUR BACKGROUND (Requirements)

Along with having excellent communication skills and ability to read various reports, we are looking for the Store Operations Consultant to bring the following:

  • High School diploma, AA preferred
  • 1-2 years of experience in a retail sales environment preferred

PHYSICAL REQUIREMENTS

  • Ability to lift up to 10 pounds
  • Ability to sit for long periods of time
  • (unless accommodations are required/requested for an employee under the ADA)

TRAVEL REQUIREMENTS

  • less than 20%

EQUAL OPPORTUNITY EMPLOYER

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

Job Type: Full-time

Salary: $30,000.00 to $40,000.00 /year

Experience:

  • Sales: 2 years (Required)

Education:

  • High school or equivalent (Required)

Location:

  • Southern Shores, NC (Preferred)

Required travel:

  • 25% (Preferred)

Benefits offered:

  • Paid time off
  • Health insurance
  • Dental insurance
  • Other types of insurance
  • Retirement benefits or accounts
  • Employee discounts

Management:

  • Store Manager
  • Assistant Manager