Full Job Description
Job Summary and Mission
At Starbucks, our mission is to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. Starbucks Technologists work to achieve this mission through the use of cutting-edge technology delivered to our partners, customers, stores, roasters, and global communities.
This position contributes to Starbucks success by assuming end-to-end responsibility for the strategic value, usability, and performance of one or more of our digital products. We design, build and nurture a digital ecosystem that elevates the Starbucks brand and grows our business by amplifying human connections, relationships and experiences. Acts as the leader and subject matter expert in a specific domain space for a team of technologists. To be successful, the product manager, needs to be skilled in managing complex and ambiguous initiatives while managing cross functional expectations - including but not limited to feature sets, problem areas, timelines, and change requests. They need to have a passion for building the right capabilities for our business and our customers balanced with the analytical rigor to test, measure and iterate to deliver on the best experience and business value.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Partners with business stakeholders on problem definition & drive alignment on business goals, UX goals and defining target KPIs for the feature.
Creates user stories/requirements, works with stakeholders to identify ROI/business value; leads prioritization of backlog; Creates and maintains user personas
Partners closely with UI/UX designers to capture and prioritize design elements within each feature
Effectively partners and collaborates with both senior managers and working teams to position and support engagements
Prioritization and ownership across multiple deliverables and cross-team initiatives
Responsible for multiple sub-products and/or one small to mid-size product. Knowledgeable in a specific product domain space within Starbucks and the overall industry.
Can define UX goals, KPIs , measurement plans independently. In addition, defines KPIs and goals for the pillar.
Performs Feature Readouts with 2nd level insights(broader and deeper hypothesis driven complete analysis) per measurement plan, identify proxy data sources as needed to troubleshoot issues.
Able to manage tradeoffs on scope, resources, timeline on small to medium sized feature sets
Responsible for successful execution of small to medium enhancements and new features against business goals
Communicates effectively with technology and business teams independently
Creates product update communications independently varying from release announcements to content for executive review and decision making
Supports team members and peers in learning technical skills and business acumen
Stays abreast of new technology capabilities and leverages knowledge in contributing to product solutions. Recommends and plans innovative products and features.
Works with technical product managers and/or engineering to scope and prioritize upcoming projects into the roadmap
Collaborates with technical working teams to apply knowledge/expertise in refining requirements, understanding technical debt and non-functional features to prioritize appropriately
Manages a single team product roadmap
Builds effective relationships with key stakeholders and cross functional teams
Experience, Skills and Knowledge:
Hands on experience in developing roadmaps, priorities, features, story outlines, writing user stories, refining product backlogs and coordinating/prioritizing conflicting requirements in a fast-paced, changing environment with variety of stakeholders
Detailed and results-oriented, able to analyze data to justify product decisions and apply key learnings.
Ability to apply knowledge of business principles and practices to achieve successful outcomes in cross-functional projects and activities
Strong verbal and written communications skills
Consistently uses communications skills to influence outcomes within a known skill set
Ability to balance multiple priorities and meet deadlines
Strong knowledge of agile development practices, methodologies and tools
Technical knowledge in web and mobile applications
Knowledgeable of agile/scrum methodology and user centric design; may be certified product owner; may collaborate with PMO/scrum master on project methodology to highlight issues and help as needed for product lifecycle
4+ years of industry experience in a technology environment with a record of successfully delivering complex products
Demonstrated ability to use analytics and optimization tools to inform product planning and prioritization (4 years)
Demonstrated ability to work with design and engineering to deliver customer facing features (4 years)
Starbucks and its brands are an equal opportunity employer of all qualified individuals.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at firstname.lastname@example.org