Community Services Coordinator II - Youth and Teens

City of Sunnyvale, CA - Sunnyvale, CA (30+ days ago)



The posting opens May 31, 2018 and the final filing date is Thursday, July 5, 2018 at 5:00 pm or after receiving 100 qualified applicants, whichever is first.

The City of Sunnyvale is searching a Community Services Coordinator II for Youth and Teens within the Department of Library and Community Services. The Department of Library and Community Services provides services for community residents of all ages, including those with disabilities that includes community recreation programs, youth and family programs, and the operation of a municipal library system.

Community Services Coordinator IIs are responsible for development and implementation of dynamic recreation programs for the residents with the following goals: increase opportunities for community and social engagement; enhance health and wellness through activities; and provide access to local services and programs to support independence and quality of life.

The Youth and Teens Unit oversees afterschool programming for elementary, middle and high school students, traditional and drop-in summer camps, a mobile drop-in recreation program, the preschool program, a summer enrichment program, contracted camps and enrichment programs, teen programming including special events that require work in the evenings and on weekends. Individuals are expected to be highly organized, energetic and extremely motivated to collaborate with others and to manage a successful team in the delivery of innovative programs and services to the community. They will possess leadership and supervision skills and demonstrate the ability to provide excellent customer service to members of the public and staff alike.

For a complete classification specification, click here: Job Description

Essential Job Functions

(May include, but are not limited to, the following):
Plans, coordinates, monitors, leads and directs programs, services and facilities in specific and defined program areas.
Plans and coordinates programs, services and facilities by analyzing demand and researching trends, demographics and needs of program participants; evaluates current programs and plans for future programs; prepares justification for recommended programs.
Designs and implements customer feedback system to support city-wide customer service strategy; administers, tabulates, evaluates, and modifies programs, services and facilities to respond to customer satisfaction surveys.
Prepares and monitors revenue and expense projections and budget reports for assigned program area(s).
Ensures assigned building(s), facilities and equipment are operational and free of health and safety hazards; may open, close and secure facilities.
Researches and makes recommendations on facility and building renovations.
Supports marketing promotions and strategies, including preparation of brochures, flyers, posters, news releases, social media, and other marketing devices and promotional materials.
Acts as liaison to special agreement groups, community organizations and Commissions, within assigned program area.
Coordinates purchases and installations with appropriate City departments for approved equipment.
Initiates and negotiates service contracts and rental agreements; administers contracts, including preparation of invoices and monitoring payment processes within level of authority.
Participates in staff and professional meetings, organizations, committee workshops and conferences.
Develops and prepares reports, correspondence and documentation.
Assists the public in locating, selecting and/or developing appropriate recreation, arts and community services programs, services and facility resources.
Schedules, trains, recruits and evaluates regular full time, regular part-time, and casual employees and volunteers for assigned program area; provides day-to-day direction within assigned program.
Monitors and approves timecards.
Makes recommendations for allocation of resources based on program and facility needs for personnel, equipment and materials; monitors equipment, materials and resources related to assigned program area.
Keeps abreast of trends, issues, and the impact of local, state and federal legislation on programs, services and facilities and the impact to the community; attends professional workshops and conferences as resources allow.

Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading reports and work related documents and using a computer. Acute hearing is required when providing phone and personal customer service. The need to lift, drag and push files, paper, books and documents weighing up to 100 pounds is also required. Some duties require incumbents to work outdoors in various weather conditions. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodation.

Minimum Qualifications
Education & Experience

The minimum qualifications for education and experience can be met in the following way:

Community Services Coordinator II

A Bachelor's degree from an accredited college or university in recreation/leisure, arts administration, hospitality management, human services, public administration, business administration or a related field; AND

Three years of experience similar to a Community Services Coordinator I with the City of Sunnyvale.

Knowledge of:
Community Services Coordinator I

Recreation, arts and community services standards, practices and resources.
Common recreational and social needs of various populations and age groups.
Principles and practices of program, service and/or facility operations, including the methods and techniques of evaluation and budgeting.
Basic mathematics.
Office methods, procedures, software and equipment.
Principles of customer service.

Ability to:
Plan, organize and implement recreation, arts and community services and facilities services programs in a specialized area.
Operate a computer using word processing and business software and other office equipment.
Determine and implement the appropriate course of action in emergency and/or stressful situations.
Facilitate meetings, presentations and other activities in support of assigned programs.
Creatively problem-solve.
Understand and follow written and oral instructions.
Communicate effectively, both orally and in writing.
Establish, maintain and promote positive and effective working relationships with employees, other agencies and the public.
Demonstrate initiative and exercise good judgment in the performance of duties.
Develop and implement recreation, arts and community services programs, services and facilities that meet the needs of the community.
Learn the operation, policy and procedures of the Library and Community Services Department.
Work independently and as a team member; recognize and set priorities and meet deadlines.
Observe safety principles, manage risk, and work in a safe manner.

Knowledge of:
Community Services Coordinator II

The above, plus:
Recreation, arts and community services program and facility issues and customer interests.
Potential partnerships with local community service agencies.
Practices of facility management and rental.
Needs assessment and program evaluation practices and techniques.

Ability to:
Community Services Coordinator II

The above, plus:
Develop and implement recreation, arts and community services programs, services and facilities.
Recruit, train and coordinate the work of casual part-time and volunteer staff and program participants.
Prepare a variety of complex documents and reports, press releases, and other written materials based on oral and written information.
Learn policies and regulations related to assigned program.

Willingness to:
Work irregular hours or shifts, and on nights, weekends, or holidays when needed.

Possession and continued maintenance of a valid class C California driver's license or the ability to provide alternative transportation as approved by the appointing authority and a safe driving record.


Experience working with pre-school population, youth and teens.
A Master's degree.
Application and Selection Process

If you are interested in this opportunity, please submit a City of Sunnyvale employment application and responses to the supplemental questions to the Department of Human Resources no later than 5:00 p.m. on Thursday, July 5, 2018 (postmarks or faxes are not accepted). The position opens Thursday, May 31, 2018 and the final filing date is Thursday, July 5, 2018 at 5:00 pm or after receiving 100 qualified applicants, whichever is first.

Candidates are asked to fully describe any training, education, experience or skills relevant to this position. Electronic applications may be submitted on-line through the City's employment page at and click jobs or application materials may be submitted to: Department of Human Resources, 505 West Olive Avenue, Suite 200, Sunnyvale, CA 94086. Late or incomplete applications will not be accepted.

Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the examination process, which may consist of an oral exam and written exercise tentatively scheduled for Wednesday, July 25, 2018. (Note: The examination process may be changed as deemed necessary by the Director of Human Resources).

Those candidates that receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Top candidates on the eligibility list will be invited to participate in a selection interview with the department. Any candidate that is selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, as well as a medical exam(s) administered by a City selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing.

Please note: Any successful candidate, selected by the hiring department will be required to submit proof of education (i.e. original copy of the diploma or college/university transcripts).

Positions in this job classification are represented by the Sunnyvale Employees Association (SEA).

The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract.

The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), color, sex (includes gender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), gender identity and/or gender expression, sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnic or national origin, ancestry, citizenship status, uniformed service member status, marital status, family relationship, age, cancer or HIV/AIDS related medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application.