Business Analyst - Engraving

The Hillman Group - Tempe, AZ3.3

Full-timeEstimated: $50,000 - $66,000 a year
Responsible for supporting the Consumer Connected Solutions (CCS) - Engraving Team with in-depth sales, margin, product mix, sales analysis and program recommendations based on this information. Provides documentation, implementation and on-going maintenance of the company’s customer, item and pricing file update and audit processes to ensure the effective maintenance of key Hillman data. Helps to insure the necessary margin is maintained for each customer for each Hillman item.


Key Result Areas (KRAs):
Sales Support

Completes in-depth sales, margin, product mix and/or sales territory analysis as requested by the Engraving Team Personnel.
Supports generation and maintenance of the Engraving Sales Plans.
Works with CCS Account and Product managers on business and sales presentations
Analyzes account and store kiosk sales providing business and trend analysis to the Engraving Account and Field Service Teams.
Price Profile Maintenance

Inputs price and account profile (retail) changes into the corporate ERP system(s).
Support all corporate price increase/decrease initiatives.
Generates and reviews various reports – identifies discrepancies and follows up to implement corrections in a timely manner.
Generates purchase history reports for pricing comparisons – follows up to address any issues.
Communicates regularly with Field Service Representatives and Account Managers regarding price and account data – answers questions, provides updates, etc.
Completes and maintains price change documentation. Creates and maintains a log of price changes.
Performs price profile data load analysis – identifies issues and recommends appropriate solutions.
Develops and implements related policies and procedures that relate to Engraving.
Margin Maintenance

Generates and reviews various reports – proactively identifies items that are below margin thresholds.
Works with Hillman Account Managers to implement any necessary corrections.

Personal Leadership - Takes initiative, and follows through on promises; accepts responsibility for mistakes; protects confidentiality; voices disagreement with tact; accepts & implements change.
Internal & External Customer Service - Exhibits cooperative behavior; anticipates customer needs & initiates service in a timely manner; exceeds service expectations at all times.
Communication - Communicates verbal & written information in a clear, concise manner; invites contact and listens with respect; responds to voice and email in a timely manner.
Teamwork - Arrives at meetings and appointments on time; interacts well with various personalities; shares resources; supports team decisions; contributes to team projects when asked.
Results Oriented - Possesses current industry & job knowledge; is organized & efficient; demonstrates effective time management & multi-tasking skills; makes decisions in a timely manner.

Bachelor’s degree or equivalent work experience required.


Strong working knowledge of MS Office Suite (especially Excel, PowerPoint and Word).
Knowledge of WebFOCUS to produce ad hoc reports.
Excellent interpersonal and communications skills – able to work effectively with all user levels.
Superior analytical skills and excellent verbal and written communication skills are required.
Ability to work under only general supervision.