Client Service Coordinator

Long Term Solutions, Inc. - Natick, MA (30+ days ago)

Long Term Solutions is an industry leader in providing care management and care coordination services for long term care insurance companies. As a member of the Healthcare Innovation division of LHC Group, Long Term Solutions performs over 60,000 on-site assessments per year, while providing its clients with the highest level of customer service. Long Term Solutions takes great pride in using a personalized touch, aided by innovative technology, to improve health.

Our high-quality elder care guidance aids in informed medical decision-making and ultimately in the quality of life of the individuals served. We are currently seeking several full time Client Service Coordinators to work in our Non-Clinical Operations department. Ideal candidates should enjoy working in a fast paced, collaborative atmosphere, performing a variety of tasks.

Although this position is entry level, we look for enthusiastic candidates who are willing to learn about our business and grow with the company.

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Key Responsibilities :

1.Transcribe on-site assessments to the LTS database and enter invoice information into our Account Payable software;

2.Maintain productivity standard in accordance with hours worked;

3.Maintain quality standard at 95% or better;

4.Use appropriate resources to ensure accurate information;

5.Disseminate information to appropriate recipients as necessary;

6.Support Customer Account Representatives and Accounting Department with follow up communications (phone calls, faxing, etc);

7.Recognize and communicate problems/issues immediately for rapid resolution;

8.Uphold confidentiality standards as defined by LTS and HIPAA;

9.Process hospice referrals and medical information retrieval (MIR), with continued follow up on any outstanding documents;

10.Make initial calls to claimants/families when a referral comes in, to introduce LTS and the assessment process;

11.Create and provide a list of community resources as requested by claimants/families;

12.Additional relevant duties as assigned by manager.

Qualifications :

- High school diploma required, college degree preferred;

- Excellent typing and transcription skills;

- Computer literacy;

- Good oral and written communication skills, including knowledge of proper grammar, spelling, and punctuation;

- Knowledge of medical terminology preferred;

- Organized, team oriented, polite, and adaptable to the fluctuating needs of the position.

Long Term Solutions offers a comprehensive benefits package through our parent company, LHC Group, Inc., which includes health and dental benefits, voluntary benefits, 401(k), paid vacation, sick and personal time, flexible scheduling, and a friendly and casual work environment.

Long Term Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Job Type: Full-time