Policy Services Specialist I - Little Rock, Arkansas or Jacksonville, Florida

USAble Life - Little Rock, AR (30+ days ago)3.5


When it comes to making a meaningful difference in the lives of our members, Life & Specialty Ventures and its family of companies is always ready.

We are a profitable and growing organization that offers many of the industry’s best individual and group life, dental and disability insurance products. We’re also an organization that’s committed to providing each employee with the chance to make his or her own meaningful difference. Our team is ambitious and passionate, and our work environment is relaxed and fun. Are you ready to join us?

We’re currently searching for a Policy Services Specialist I to join our dynamic team at USAble Life. The location could be: Little Rock, AR or Jacksonville, FL (Please know, this is not a remote opportunity).

The Policy Services Specialist I is primarily responsible for the accurate and timely issuance of new business that are considered tier 1 and 2 cases and transition activity. This position performs a combination of group set-up, review, and quality assurance activity related to new group issuance and changes to in-force contracts. The group set-up activity includes: reviews proposals and applications for accuracy and consistency, enters applications into the processing system, determines specific class structure and prepares certificates and policies; coordinates with internal departments and external customers for clarity and accuracy with respect to set-up guidelines, procedures and supporting documents; ensures records are complete and accurate in company database; and responsible for the issuance of the fulfillment material to new groups and related parties. The quality assurance activity consists of: verification of the group installation on the administrative system; comparison of proposal and master application; review of class structure and associated certificates; validation of the corrections letter; review of fulfillment package including non-insurance products, and certification of the first billing. Must have basis Microsoft excel skills, review filed variable statements to inform customers of contract limitations. The transition activity could include: moving billing from outside system to our internal billing, maintaining the membership for a period of time, issue new contracts if needed, and communicate with partners/customers for needed information, billing questions, etc.

Essential Duties:
Reviews master contracts and determines/verifies class structures. Sets-up/reviews group products in the administration system.
Scrubs/validates new business and coordinates with sales, underwriting and others to receive completed, accurate paperwork and information. Documents differences/exceptions for upstream presentation to drive improvement and change behaviors.
Reviews conversion/transition requirements and sets groups up in the administrative system. Also sets up new contracts where need and maintains enrollment for a period of time. Completes quality assurance reviews on completed work.
Sets-up/confirms and maintains policy and certificate generation. Prepares policy and certificate schedules for new business.
Adds/reviews group employees to the system in order to generate an accurate first bill/bill after change. Reviews/certifies the first bill to ensure accuracy in all areas, such as employee names, departments, benefits, rates and premiums
Identifies and presents process improvement opportunities resulting from quality review process. May perform other duties as assigned.

Required Skills
Critical thinking, ability to multi-task and a self starter. Excellent verbal and written communication skills. Intermediate MS Office Skills. Ability to prioritize and work within time constraints.

Required Experience

Basic Required:
High School Diploma or Equivalent.
0 to 2 years experience in a related field.
Or, equivalent military experience.

Preferred:
Associates or Bachelors degree in a business related field.
Insurance industry experience.
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