Maintenance/Resident Services Supervisor

Hawthorne Residential Partners - Jacksonville, NC3.1

Resident Services Supervisor ? Hawthorne Residential Partners


Hawthorne is home to a team of vibrant apartment professionals united by a mission ? to LIVE IT! every day for our guests and our peers.

The LIVE IT! movement is powered by people who believe in leaving others better than we found them. We take action to create memorable experiences. We stay nimble to evolve with an everchanging environment. And, we value integrity as essential.


As an apartment professional in the Resident Services Supervisor role, you are a leader at the community for the Resident Services team. Leading the Resident Services team involves a few key functions:

Prioritize service tasks consistently and communicating those priorities to the team

Train, develop, and mentor the Resident Services team

Proactively diagnose any service needs for the physical asset and follow through to ensure the service is completed

Effectively supervise our vendor partners to ensure quality of work.

Lead capital improvement projects

Respond to service requests in a timely, thorough, and professional manner

Make vacant apartments homes ready for the next resident ensuring the home is impeccably clean and well-maintained

Contribute to the community through welcoming, professional service to the residents

Preserve the physical asset by sustaining a preventive maintenance program and ensuring the buildings are well-maintained

Accept on-call service as scheduled

Demonstrate daily care for the physical asset by ensuring grounds, amenities, and office are clean, free of debris, and immaculately maintained

As a Resident Services Supervisor, you will also need:
HVAC & CPO Certifications

A desire to work alongside your team leading by example

A relentless pursuit of perfection ? consistently open to encouragement and coaching

A talent for communicating ? on the phone, in writing, and in person

An impeccable professional appearance

A passion for contributing locally


As our partner, you will benefit from programs designed to fulfill your life goals, personally and professionally:

Quarterly bonus program

Career progression program

Retirement planning

Comprehensive healthcare plans ? medical, vision, and dental

Maternity and paternity leave options

Paid holidays, birthday, and volunteer leave

Associate discount program

Health and wellness incentives

Making Hawthorne your home means joining a workplace dedicated to creating a space for you to contribute to the company?s success while we contribute to you and your family?s wellbeing.

Hawthorne is an Equal Opportunity Employer.