Retail Store Manager

Bentleys Pet Stuff - Elizabeth, CO

Full-time
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Store Team Leader Bring your passion for pets to your career! Bentley's Pet Stuff is growing! We are looking for pet loving Team Leaders in: The Store Team Leader, (STL), brings their passion and love of pets and uses it to drive their team to create an exceptional customer experience. Our dedicated and knowledgeable STLs are responsible for leading their teams to success through coaching, educating, developing and inspiring their teams. The STL ensures delivery of all standards and the meeting of financial goals. By being a part of the Bentley€™s Pet Stuff family, the STL shares our exciting culture while upholding all procedures and policies and building relationships with customers and the community. The STL must also be able to hold the team accountable. educational & is the link between the home office and the stores; they are responsible for meeting and exceeding sales plans, meeting payroll on budget through effective management and recruitment and development of the Store Team Leaders (STL). The DTL embodies the Bentley€™s standard of excellence by ensuring stores maintain the highest level of customer service and product presentation and education. The DTL fosters a team-building environment. They recruit, manage, train, coach and lead STLs to ensure consistent execution of defined sales processes and operations. Ensure that the stores are effectively developing high performance Team Members by thinking outside of the box and celebrating our culture of all natural pet nutrition.

Job duties include but are not limited to:

  • Sharing of knowledge and on-going education of the industry with team and customers
  • Ability to drive sales through team partnership & best practices
  • Lead by example
  • Motivate, monitor and develop team by setting clear performance goals and providing effective feedback
  • Ability to be flexible in a fast-paced and growing company
  • Mentor teams to continuing success
  • Coach team members to meet and exceed performance standards
  • Sense of urgency by prioritizing through multitasking in a selling culture
  • Train and develop new and existing team members
  • Motivate and drive team to successfully achieve results
  • Anticipate store staffing needs and recruit and train as needed
  • Responsible for ensuring that all stores understand and effectively implement operating procedures and are in compliance with company policies

Qualifications:

  • 2+ years of experience in a Store Manager or similar role
  • Ability to coach, provide feedback and manage substandard performance
  • Direct communication and effective presentation, delegation, follow-up, and leadership skills
  • Demonstrates the ability to prioritize and handle multiple tasks and work with a sense of urgency
  • Accurately assesses teams and situations and creates measureable development plans
  • Ability to listen to feedback and take action toward improvement
  • Must be creative with an ability to embrace change and lead through personal performance
  • Ability to interpret all policies and procedures to resolve customer and Team Member issues
  • Exemplary visual standards
  • Conceptual understanding of the industry as it moves forward
  • Ability to lift and carry 50 lbs

Job Type: Full-time

Experience:

  • Retail Sales: 1 year (Required)