Customer Success Manager

Advocatia - Gurnee, IL (30+ days ago)


About Advocatia:

Advocatia is a fast-growing health-tech company based in Chicago. Advocatia connects the uninsured to coverage through our technology offerings. We are a missioned-based company helping hospitals streamline their screening and enrollment process while allowing the uninsured and underinsured community to gain coverage. We’re improving the bottom line for hospitals and improving access to care through increasing coverage in communities across the country.

Client Success Manager:

This job may be right for you if you thrive in a fast-paced environment and are dedicated to providing exceptional customer service to our partners. The Client Success Manager will be responsible for maintaining client activity in hospitals across the country. This includes managing employees and reviewing data to send to clients. The position will include travel within the Midwest on a regular basis and possible travel across the US.

Required Qualifications:

  • Bachelor’s degree and/or equivalent related experience
  • 1-3 years of customer service experience
  • Leadership skills
  • Strong attention to detail
  • Exceptional verbal and written communication skills
  • Comfortable communicating via telephone and email
  • Ability to manage and prioritize high volume of phone calls and emails
  • Self-motivated
  • Flexibility in a changing working environment
  • Proficiency in Microsoft Office and Google G-suite
  • Passionate about assisting the uninsured and underinsured community

Preferred Qualifications:

  • Medicaid process experience
  • 3+ years in management
  • Healthcare and/or startup experience

Job Requirements and duties:

  • Requires scheduled travel on a regular basis (75%)
  • Routine calls to current clients in a hospital setting
  • Maintain regular communication regarding our services to strengthen and grow client relationships
  • Review of data and communicate to a customer with respect to service and performance
  • Promote positive interdepartmental relations
  • Must be responsive to customer
  • Requires training, supervising and counseling of field staff at client locations
  • Flexibility to grow within the position
  • Virtual training on technology

Job Type: Full-time

Experience:

  • customer service: 1 year (Required)

Education:

  • High school (Required)

Work authorization:

  • United States (Required)