Our Retail Office Associates are the cornerstones of Bob’s success. Retail Office Associates treat our customers in a cordial, respectful manner and are champions of the “Bob’s Way” of delivering a world class customer experience. Retail Office Associates are computer savvy, have the ability to multi task, have strong interpersonal skills and are career minded team players that set the benchmark high for true customer service professionals.
oRetail Office Associates are responsible for providing exceptional sales support by processing sales orders accurately and efficiently while maintaining a positive mindset. Our Retail Office Associates possess strong customer service skills with the ability to identify root causes in order to assist customers efficiently in a timely manner and with empathy. Duties include but are not limited to; handling payments, assisting customers with inquires, processing finance applications, managing various analytical reports, and promoting related products and services to our customers.
oEnter customer orders into system accurately and completely
oProcess payment to proper accounts
oAnswer incoming calls and respond to customer queries in a timely and courteous manner
oSchedule deliveries that are convenient for the customer’s and comply to company procedures
oMaintain all open orders and courteously communicate status with customers
oResponsible for security of cash and other legal tender and preparing daily deposits in accordance with Company policies and procedures.
oWork daily reports according to Company requirements
oAssist Office Manager when needed
oAssist with café, showroom displays, tagging, and other tasks as needed to help maintain a customer friendly showroom in keeping with the standards of Bob’s Discount Furniture
oSolid knowledge and competence on Microsoft Office Products
oExcellent phone manner
oStrong cash handling skills
o Excellent verbal and listening skills
oStrong interpersonal and human relations skills
oProven analytical and problem solving skills
oAbility to use sound judgment and decision making
oGood coordination skills
Bob’s Discount Furniture is proud to be an Equal Opportunity Employer and is committed to reasonably accommodating qualified persons with disabilities to enable them to perform the essential duties of their position.