The HDI Administrative Coordinator operates as an internal and external customer support expert that helps build, manage and facilitate an excellent customer experience. This position meets and exceeds performance standards and metrics relating to timely completion of paperwork, AR and POS management and minimal service issues while contributing to the goal of installing 100% of backlog representing specific product line(s) within an assigned branch(s). Other duties as assigned.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
50% - Reviewing paperwork for accuracy, working with customers to collect payment and communicating with customers about the status of their project, scheduling measures, installations and services as needed.
50% - Managing databases related to selling and installing jobs, including but not limited to data entry, placing material orders, processing labor billing for all subcontractors, maintaining notes and ensuring accuracy of information.
NATURE AND SCOPE
This position reports to Installation Manager.
This position has 0 direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements: MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
Years of Relevant Work Experience: 1 years
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Knowledge or experience in the home improvement industry.
Knowledge, Skills, Abilities and Competencies:Excellent communication skills, both written and verbal.
Able to use Microsoft Office products.
Advanced Excel knowledge and experience.
Proven experience managing multiple tasks simultaneously.
Attention to quality and detail.
Ability to problem solve with success.
Customer Service and dispute resolution experience.