U.S. Federal Government - Boston, MA (30+ days ago)

This position is part of the JOHN F KENNEDY LIBRARY, National Archives and Records Administration. As a Supervisory Public Programs Specialist, you will Serve as the first line supervisor and program manager for a variety of public programs and outreach programs administrated by the John F. Kennedy Presidential Library and museum.
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As a SUPERVISORY PUBLIC PROGRAMS SPECIALIST, GS-0301-12, your typical work assignments may include the following under supervision:

Manages the assigned programs and their administration by providing consultation and technical leadership to subordinate staff on assigned day-to-day program administration responsibility.
Plans, schedules, and conducts a variety of formal and informal public programs.
Public Programs may include an individual event or a series of events on subject matter suitable to the mission of the Kennedy Library, e.g. lectures, films, panel discussions, debates, performances, or other presentations.
Oversees staff training on customer service and ensures and sustains the highest level of customer service to all special event guests.
Incumbent works with a wide range of experts and program providers to conceptualize and then obtain the participants, resources, venues, audiences, and on-going program evaluation required for program success.
Monitors visitor satisfaction and supervises the Library's response and reaction to visitor complaints and commendations.
Coordinates and expands the Library's volunteer program.
Manages the content of the visitor services and facility rentals portion of the Library's website.
Travel Required
Not required

Supervisory status

Promotion Potential

Job family (Series)
0301 Miscellaneous Administration And Program

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Conditions of Employment
Must be a U.S. Citizen or National.
Males born after 12/31/59 must be registered for or exempt from Selective Service.
You may be required to serve a supervisory probationary period.
You may qualify at the GS-12 level, if you fulfill one of the following qualification requirements:
One year of specialized experience equivalent to the GS-11 grade level in the Federal service that demonstrates your ability to develop and organize programs of historical interest to various civic and community groups, professional organizations, and the general public; maintain overall responsibility for the operation of the outreach program including implementing regulations governing use of government buildings and grounds, verbally and in writing, as they apply to facility use; contact public school officials, historical societies, civic, professional, and a variety of other similar groups to determine potential areas of interest within the Library's archives, museum, and/or educational programs with the intent to make connections between the groups and the Library's missions and goals.

Qualifications by Closing Date: You must meet all qualification requirements by the closing date of the announcement. Please note that qualification claims will be subject to verification.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

This job does not have an education qualification requirement.

Additional information
More jobs may be filled if additional vacancies occur within 90 days.

Veterans' Preference : If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you must submit a copy of your DD-214, Certificate of Release or Discharge from Active Duty or other proof of eligibility (The member 4 copy of your DD-214, or other copies that indicate character of discharge is preferable). If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. For more information on veterans' preference see Veteran's Information Page, USAJOBS - Veterans

Schedule A Hiring/Appointing Authority : This is a special hiring authority under 5 CFR § 213.3102 (u) that covers applicants with cognitive developmental disabilities, severe physical disabilities, or psychiatric disabilities. In order to be considered under this special hiring authority applicants need to provide proof of disability and job readiness certification. The proof of disability and job readiness certification can be provided by the following: 1) a statement or letter from a licensed physician or medical professional issued on their office letterhead; 2) statement, record or letter from a Federal government agency that issues or provides disability benefits; 3) statement, record or letter from a State Vocational Rehabilitation Agency counselor; or 4) certification from a licensed private Vocational Rehabilitation or other Counselor that issues or provides disability benefits. For more information on noncompetitive appointment authority eligibility requirements:
Persons with Disabilities-Schedule A

Interagency Career Transition Assistance Program (ICTAP) or the Agency Career Transition Assistance Program (CTAP) : If you are a displaced Federal employee, you may be eligible under the ICTAP or CTAP guidelines to apply for special selection consideration. You must meet minimum qualifications, including selective factors, experience, and education requirements (if applicable), and be rated well-qualified for the position (i.e., receive a score of 85 or above based on your responses to the Occupational Questionnaire). You must provide a copy of your written notification of ICTAP or CTAP eligibility or a copy of your separation personnel action form with your application or an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; or a Military Department of National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456. For more information visit: .

Note: This position is being advertised concurrently under Merit Promotion procedures. Current federal employees and applicants under special hiring authorities (e.g., Disabilities Program, Peace Corps, Veterans Recruitment Appointment, Former overseas employee, Former National Guard Technician, etc.) who wish to be considered may also apply under Merit Promotion procedures, Job Announcement number JD10235306TBMP Open: 6/14/2017 Close: 6/28/2017
Note: National Archives uses E-verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit,

How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.

Once you complete and submit your application package, a review of your application will be made to ensure you meet the job requirements. To determine if you are qualified for this job, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire. Your resume must specifically and clearly show your possession of the required specialized experience and your possession of the required competencies.

Your qualifications will be evaluated on the following competencies:

Customer Service
Execution and Results
Interpersonal Skills
Leads Teams
Problem Solving
Professional Credibility

For Competitive/All U.S. Citizens - Based on the information you provided in your application package, you will be assigned to one of three quality categories - Best Qualified, Well Qualified, or Qualified. Those applicants who are determined to be best qualified will be referred to the hiring manager for further consideration. Qualified veterans are placed ahead of non-veterans within each category. Qualified veterans with a service connected disability of 10% or more are placed ahead of non-veterans in the best qualified category.

For Non Competitive Applicants (see the Other Information section for more details on Schedule A Hiring/Appointment Authority) - If you meet the qualification requirements based on your online application, you will be referred to the selecting official for further review.

NOTE: If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and/or your responses are not supported by your resume, your score will be adjusted. Please follow all instructions carefully. Errors or omissions may affect your rating.

Background checks and security clearance
Security clearance
Not Applicable

Required Documents

Required Documents
To apply for this position, you must submit a complete Application Package which includes:
1. Your resume, showing Job title, series and grade (if Federal), duties, hours worked per week, starting and ending dates of employment (month and year), and salary.

2. Other supporting documents:
Responses to Assessment Questionnaire.
Veterans Preference documentation: DD-214 - Member Copy 4 or other copies that indicate character of discharge; SF-15 and VA Letter (as appropriate).
Persons with disabilities and others who are eligible for appointment under special appointing authorities (e.g., service with the Government Accountability Office {GAO}, Peace Corps, etc.) should indicate the type of appointment on your application and provide supporting documentation as provided by that authority.
Copies of a certification from the armed forces stating/certifying that you are expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days from the date the certification is submitted.
Failure to submit any of the applicable above mentioned documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.

A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits .

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.