Delinquency Control Counselor III (Credit Cards)

Navy Federal Credit Union - Pensacola, FL (30+ days ago)4.0

Employee Perks

Why You Will Love Being Part of the Navy Federal Team:
  • Competitive compensation with opportunities for annual raises, promotions, and bonus potential
  • Best-in-Class Benefits! (7% 401k match / Pension plan / Tuition reimbursement / Great insurance options)
  • On-site amenities include fitness center, wellness center, cafeteria, etc. at Pensacola, FL; Vienna, VA and Winchester, VA campuses
  • Consistently Awarded Top Workplace
  • Nationally recognized training department by TRAINING Magazine IND123
  • An employee-focused, diverse, and service-oriented workplace environment
Basic Purpose

To control/collect on past due Consumer Loan and Credit Card accounts for all stages of delinquency, in accordance withall government and Navy Federal rules and regulations. To provide member financial counseling and mitigate loss for NavyFederal.

***Candidates who meet the minimum requirements of the position will be sent a required online assessment to the email address listed in the application.***


Contact and counsel delinquent members in an attempt to cure delinquency utilizing all payment options and loss mitigation tools offered by Navy Federal
Control delinquency on Consumer/Credit Card loan accounts
Ensure required notifications, including collection emails, letters and any applicable state/regulatory letters are sent to members
Explain and communicate relinquishing options such as settlements and bankruptcy
Negotiate Loss Mitigation offers to mitigate risk/loss to NFCU
Obtain detailed financial information from delinquent members and offer solutions and alternatives to bankruptcy/charge-off
Perform manager share transfers for amounts up to authorized limits
Process Settlements, Repossessions and/or negotiate Loss Mitigation offers to mitigate loss/risk to NFCU
Provide required reporting to supervisors and management (including daily in-house, activity trends and payment tracking)
Use online tools and contact appropriate parties
Lead, guide and mentor less experienced staff
Regularly review member account data and/or documentation to ensure data is accurate, up-to-date and in compliance with government and Navy Federal guidelines
Perform other duties as assigned
Qualifications – All required unless otherwise noted

Significant experience in collecting and negotiating on delinquent Consumer/Credit Card accounts
Advanced knowledge of credit & collections related federal and state fair lending/consumer protection laws & regulations
Advanced knowledge of Consumer/Credit Card collections systems, policies, procedures, practices and/or actions
Advanced skill applying innovative approaches to solve technical design issues
Advanced skill in systems analysis, workflow, or procedural analysis
Effective word processing and spreadsheet software skills

Monday - Friday, 11:30 am - 8:00 p.m. CST (Additional hours, including some Saturdays, may be required based upon business needs)

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability