Patient Account Representative

East Tennessee Children's Hospital - Knoxville, TN4.2

30+ days agoFull-time
Responsible for accurate billing and collection of hospital Receivables. Works closely with families to address questions/concerns and ensures proper insurance coverage for child. Gives feedback to team leader on ways to improve daily processes and improve collections. Able to work in a team environment and problem solve. Ensures clean claims and timely follow up with insurance companies.
Minimum Education
High School/GED Required
Minimum Work Experience
Hospital billing and collection experience preferred.
Required Licenses/Certifications for position
Required Skills, Knowledge, and Abilities
Excellent customer service skills and ability to work well with a team required.
Familiar with rules and regulations of CMS and other third party payers to ensure proper collection of insurance data to finalize claims for proper billing to proper payer on first time claim submission.
Ability to work with insurance companies to ensure timely payment of claims.
Problem solving skills required.
Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
Light lifting, pushing and pulling is required for 10-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending and reaching is required. Keyboard/computer use and/or repetitive motions may be required.