Area/Department Supervisor IN - Lawrence Market

Kohl's - Indianapolis, IN3.7

Full-timeEstimated: $30,000 - $42,000 a year
Skills
JOB SUMMARY (Future Opportunities) Increases customer loyalty, enhances the in-store experience, and creates a positive shopping environment for Kohl’s Customers.

JOB ACCOUNTABILITIES

  • Executes workload and distributes tasks to support the customer experience
  • Serves as leader on duty to ensure a positive and compelling customer experience
  • Observes associate performance and provides feedback in partnership with Assistant Manager/Store Manager
  • Delivers the highest level of customer service supporting Kohl’s “Yes We Can” culture through effective problem solving
Additional responsibilities based on specific supervisor role:

Sales Supervisor:
  • Trains Associates on selling floor operation and best practices
  • Executes department and fitting room recover and replenishment
  • Identifies merchandising opportunities to increase sales while improving operations
  • Ensures team merchandise fixtures and maintains non-promotional signs
Service Supervisor:
  • Trains associates to maximize performance and customer experience
  • Oversees daily functions of the Cash office (i.e. register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)
  • Maintains organization of the registers and service desk areas
  • Supervises and assists in accurate and efficient processing of customers’ requests and transactions
Stockroom Operations Supervisor:
  • Ensures accuracy of paperwork, vendor returns, transfers, and all other merchandise handling functions
  • Advocates and executes Kohl’s best practices including continuous flow, ad set, and merchandise presentation
  • Ensures merchandise is prepped for merchandising process and sales floor is customer ready
  • Maintains stockroom organization and other operation guidelines and inspects/maintains all equipment
QUALIFICATIONS

REQUIRED

  • Effective verbal and written communication skills
  • Basic math and reading skills, legible handwriting, and attention to detail
  • Basic computer skills
  • Ability to work as part of a team and interact effectively with others
  • Ability to lift 50 pounds on an occasional to frequent basis
PREFERRED

  • Prior experience in sales, customer service, or other work with the public
  • Prior experience working with a team