Customer Care Coordinator

The Mother Load - Charlottesville, VA

30+ days ago


The Mother Load is a fast growing full-service Laundromat and laundry delivery company located in Charlottesville, Virginia. Our purpose is to care for our community through uncommon stewardship of laundry needs. We value characterand work as if our guests and co-workers were watching. We believe every person matters, to our team and to our business, and we want each of them to have unexpected experienceswhen working with us. We are professionals who place a high importance on details, communication,and attitude.Finally, we value teamwork and strive to work and think out of a we over memindset. In sum, we believe that each day is an opportunity to serve our community, every load of laundry matters, and each customer and co-worker has a story.


The Mother Load seeks to add an integral, new team member to our Charlottesville, VA store to help us imagine and realize our goal of “the dream Laundromat and Laundry Service.” This person could be someone who is excited to have a steady, well-paying job and to enjoy coming to work. This person could also be someone who is looking to learn more about entrepreneurship and is hungry to make their mark on a growing company. The Customer Care Coordinator will work 35 to 45 hours per week and assist in carrying out the daily operations of the company by wearing several different hats throughout the week. Working in both independent and team settings, this position will offer the opportunity to join a rewarding and challenging culture that fosters trust in each employee and will grow your interpersonal skills.You will get to model hospitality daily and have the chance to positively impact someone’s day on a regular basis. Other attractive features include pay and benefits above industry standards, customer tips, an alternating work schedule, free laundry once a week, the chance to increase pay and benefits with excellent performance, and the opportunity for promotion. S/he will report directly to the Operations Manager. We are looking to hire this person immediately and have them join our team as soon as possible.

The Customer Care Coordinator will be a high-energy, detailed-oriented, positive person with outstanding character and people skills who embraces and promotes the company vision while handling a wide range of duties– often at the same time:

  • While working independently, provide excellent customer service to laundromat customers by welcoming them and assisting with their questions/issues, with particular attention to professional communication, details, and relationship-building;
  • Complete the daily tasks of cleaning and store preparation, both in a team and independent setting, while also maintaining a pristine facility throughout the day;
  • Manage cash register, including accurate processing of all financial transactions, incoming orders, and completed orders;
  • Ensure the stewardship and quality of any washing, drying, and folding of customer orders in both independent and team settings;
  • Answer the phone in a cheerful manner and respond appropriately to any inquiries;
  • Successfully and safely pickup and deliver laundry orders when called upon;
  • Assist Operations Manager / Owner as needed with special projects;
  • Additional opportunity contingent upon skill set and mastery of other tasks: assist Owner with developing and growing sales and marketing strategy with an emphasis on our website, SEO, social media, developing leads, and direct sales.

The ideal candidate will have the following competencies:

  • Two or four year college degree OR equivalent experience;
  • Demonstrated record of increasing responsibility in work settings;
  • Successful history of working independently;
  • Mature and outstanding character;
  • Great flexibility and teachability;
  • Willingness to work in a complex, constantly-evolving company;
  • Willingness “to be on call” and work a three-week rotating schedule that combines early mornings during the week, evenings throughout the week, and weekends;
  • Exceptionally strong communication, relational, and collaborative skills;
  • Willingness to engage in interpersonal conflict resolution and accountability;
  • Excellent writing and reading skills;
  • Strong attention to detail;
  • Servant-hearted disposition toward a diverse group of customers;
  • Commitment to a culture of service, values, collaboration, and fun;
  • Absolute professionalism and accountability for responsibilities;
  • High competence in Mac OS, Microsoft Office Suite, G-Mail, and ability to pick up and navigate other technology quickly (SmartPhones, iPads, Apps, etc.);
  • Must be able to lift 50 pounds;
  • Have reliable form of transportation and communication.

Compensation will be between $12 and $14 per hour, plus tips, commensurate with experience and qualifications, and include regular opportunities for raises. The position will include one week’s paid leave, some holidays, free laundry once per week, and a cost of living stipend with each paycheck.

Qualified applicants should send a resume and cover letter with salary expectations to Trey Coe, Owner. References will not be required until candidates reach the final stages of the interview process. Applicants will be considered on a rolling basis, but priority will be given to those who apply first. Only candidates authorized to work in the U.S. without any restrictions need apply.



Job Type: Full-time

Salary: $12.00 to $14.00 /hour


  • Work: 3 years (Preferred)


  • Associate (Preferred)


  • Driver's License (Required)

Work authorization:

  • United States (Required)


  • Morning (Required)
  • Mid-Day (Required)
  • Evening (Required)