IT Account Manager

Axiom Technology Group LLC - Stamford, CT4.0

Full-timeEstimated: $66,000 - $89,000 a year
EducationSkillsBenefits

We are currently looking for a Technical Account Lead to join our team!

Location: Stamford, CT with travel to client locations in the tri-state area

Benefits Offered: Vision, Medical, Life, Dental, 401K

Compensation: Annual plus performance compensation plus commission

Authorization to work in the US is required

We encourage relocation but relocation packages are not offered

*Note: We are Axiom Technology Group at www.thinkAXIOM.com

RESPONSIBILITIES

  • Serve as a liaison between client and Axiom Technology Group
  • Partner with help desk staff to resolve help desk level technical issues
  • Insure full client satisfaction to resolutions when client received support from other Axiom team members
  • Advocate for client and insure that client is receiving the full value of the support package that was sold
  • Manage all open tickets by providing on-site technical support as well as manage other technical vendors used by the client
  • Ensure client technologies are monitored in accordance with client’s ever-changing business needs, recommend well researched products and services that align with client’s needs
  • Monitor all security programs and administer password changes to prevent unauthorized access to privileged data and information
  • Manage user accounts, permissions, email, anti-virus and anti-spam
  • Maintain various messaging systems and client platforms (hosted or local Exchange / Outlook etc.)
  • Efficiently diagnose, troubleshoot and resolve technical issues at desktop, server and network level
  • Ensure client technologies are up to date and in compliance with client’s technology life cycle
  • Provide on-site technical support that may involve but not limited to; installation of hardware /systems, software for end user computing, network and communications systems
  • Properly monitor onsite hours to insure timely visits to client locations as scheduled, possibly requiring work beyond core business hours
  • Participate in projects for assigned clients as a project resource
  • Documenting client issues and resolutions to maintain internal knowledge base
  • Provide daily or weekly status reports as requested by Manager or client
  • Continually review the service agreement and services utilized with the client to be able to demonstrate the active role that Axiom plays in IT support, and if needed allow the opportunity to increase the client’s service package

SKILLS REQUIRED

GENERAL SKILLS

  • Must be able to work independently and/or in a team environment both at Axiom and on client locations
  • Strong leadership skills to act as the client’s trusted advisor while leveraging technical resources
  • Self-motivated and accountable to own client issues to resolution regardless of magnitude
  • Solid time management and organizational skills to efficiently complete assigned tasks
  • Excellent communication skills to ensure successful resolution to client issues
  • Strong written communication skills to participate and assist in the creation of comprehensive documentation
  • Ability to provide knowledge transfer to other members of the support team
  • Ability to interact professionally with a diverse group of colleagues and clients
  • Ability to work on site at client locations with respect to client’s work environment & staff
  • Capable of maintaining a clam cool composure even when navigating challenging situations and frustrated clients

TECHNICAL SKILLS

  • Windows XP - Windows 10
  • Windows Server 2008 R2 - 2016
  • Microsoft Azure, Amazon Web Services, Office 365
  • MS Exchange 2003 – 2016 (hosted or local)
  • Working knowledge of TCP/IP & DNS, Cisco/Meraki hardware
  • Understanding of network environments (Wired and Wireless)
  • Fluent with various backup technologies & strategies
  • Understanding of server infrastructure, SAN topology
  • SQL, Citrix and VM/Virtualization experience
  • Hands-on experience with a variety of mobile devices (Blackberry, Windows Mobile, Android and iOS devices)

EDUCATION, EXPERIENCE, CERTIFICATIONS AND LICENSES

  • Minimum of 3-5 years of post-education IT work experience mandatory
  • Associates Degree in Computer Science, Information Technology or similar mandatory
  • Experience with call tracking / ticket management system, Autotask preferred
  • Experience with Managed Services, IT Integration and/or Consulting experience a plus
  • Proficient with Helpdesk Standards Methodology preferred
  • Preferred, but not required: MCP, MCSE, MOS
  • Required: Valid Driver’s License

COMPANY PERKS

  • Holiday and Summer parties
  • Team building outings
  • Check out the following link to view our company culture video: http://www.thinkaxiom.com/axiology/axiom-team-axiom-recruits-and-retains-the-best-most-enthusiastic-industry-talent-to-create-a-progressive-and-collaborative-culture/

Axiom Technology Group is a growing Managed Service Provider. With an employee retention average that doubles our industry competition.

Apply Now! We look forward to hearing from you.

Job Type: Full-time

Experience:

  • post-education IT: 3 years (Required)
  • Account Management: 2 years (Required)

Education:

  • Associate (Required)

License:

  • Driver's License (Required)

Work authorization:

  • United States (Required)