Director of Operations

Concord Hospitality - Pittsburgh, PA (30+ days ago)3.3


#### Job Description

Now Hiring: Director of Operations – NEW HOTEL – The Oaklander, an Autograph Collection Hotel

Concord Hospitality is seeking a talented and versatile Director of Operations to open our first Marriott Autograph Collection hotel to emerge from the company’s over 95 North American hotel portfolio. This 10 story and 167 well-appointed hotel, which will
be named The Oaklander, will reside on Fifth Avenue adjacent to the famed Pittsburgh Athletic Association in the popular Oakland neighborhood of Pittsburgh.

We are looking for that leader with a passion for hospitality and customer service, a great coach that can mentor and develop a team to do excellent results, and an overall trendsetter that is willing to take our service and associates to the next level.

What is Autograph?

Marriott states it as: “Hotels exactly like nothing else!” Autograph Collection celebrates boutique hotels that are unique in design and thoughtful in spirit. Locations are carefully chosen and no detail is overlooked. The patron to an Autograph hotel has to
be ready for the best lodging experience in the market. Hotel guests depart having experienced the sights, sounds and smells of the city in which they reside. Scheduled to open in the fall of 2018, the hotel joins Marriott unique portfolio of one-of-a-kind
hotels that includes The Algonquin in New York City, The Cosmopolitan on the Vegas Strip and The Mayflower in Washington, D.C. The Oaklander will feature a full service restaurant, parking garage, coffee shop on site and to capitalize on the location the lobby
and other public features will rest on the top floor providing exceptional area views including Phipps Conservatory and the University of Pittsburgh’s Cathedral of Learning.

This dynamic Director of Operations will be responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists
the General Manager in leading the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations.

Here are some reasons our associates like working for us:
Our Benefits (applies to Full Time Associates Only)

Competitive Pay

Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental

401K Retirement Program with company contribution – FREE MONEY!

Complimentary Hotel Room Night Program – Receive 7 free nights a year

Group Life Insurance equal to your annual salary

Voluntary Short and Long Term Disability Programs

Verizon Wireless Discount – save up to 18% off your billing a month with our partnership with Verizon

Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs – take classes
related to hospitality and save up to 9% off the tuition price

Role Responsibilities:
Ensures that all brand standards are being maintained in each area of the property

Oversees the operation of the all hotel property departments

Maintains current licenses and permits as prescribed by local, state and federal agencies

Provides a safe working environment in compliance with OSHA/MSDS

Ensures compliance with all corporate accounting procedures

Cover front desk shifts as needed

Ensures each department has accurate and complete inventory and all supplies are maintained

Assists and approves department managers scheduling against guest and hours/occupied room goals.

Assist team supervisors and managers with constructive coaching and counseling

Motivates and empowers staff to solve guest issues

Focused on guest satisfaction scores and strategies to improvements

Provides excellent customer service by being readily available/approachable for all guests

Ensures training and onboarding of all new team members are thorough and completed in a timely fashion

Assist managers in proactive hiring and ensuring appropriate staffing levels in all areas

Why Concord?

Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest – having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy
a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we
care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer.

#### Requirements

3-4 Years Department Management Experience Required

Previous AGM/Dir of OPS Experience Preferred

Candidate should have experience with Food & Beverage Management

Marriott Experience Helpful

4 Year College Degree in Business or Hospitality Preferred

Experience in Boutique or Lifestyle Hotel Preferred