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This is a LTE Benefits Specialist position with the possibility of going to permanent part-time.
We are a fast paced Outpatient Mental Health Clinic seeking a person with the following qualities: Compassionate; experience working with individuals who have a mental illness; a sense of humor; attention to detail; organized; independent worker; experience with computers. Knowledge of Federal & State benefits is preferred.
Our clinic is open 8AM-4PM, Monday through Friday - no weekends. We are looking for someone to work 20 hours out of the workweek .
This position acts as an advocate with the Social Security Administration and the Department of Human Services. It assists clinic clients in accessing and maximizing their entitlements by completing new food stamp and Badger Care plus applications, T-19 reviews, completing reinstatement paperwork, lead person with Energy Assistance applications and crisis payments. Also act as the lead person regarding Homestead applications and the primary back up for the receptionist.
- Collect and research clinic clients’ medical information that will be used to determine eligibility for food stamps, Title 19, Veteran Benefits Administration (VA), Railroad, Caretaker Supplement (CTS), Ticket 2 Work, Medicare, and all Social Security benefits, and HMO/MCO enrollment as well as SSIE supplement applications.
- Submit Disability Update Reports
- Submitting Badger Care Plus / Food Share applications for all New Targeted Case Management Intake clients
- Submitting Social Security Card paper applications for client
- Submitting Birth Certificate paper applications for clients
- Complete Medicaid online renewals and/or calling Milwaukee Enrollment Services (local consortium) to complete telephone interviews
- Provide coverage for the receptionist as needed
- Take clients to the Social Security Administration Office for reinstatement of Social Security benefit cases
- Complete Adult Functional Reviews for clients who already have open Social Security cases
- Review client accounts to help ensure client is under the $2,000 income asset limit to remain eligible for certain Federal & State benefits
- Primary information source for clients regarding Homestead application process assisting them to obtain housing information for the application
- Primary person in charge of Energy Assistance applications including delivering completed applications to a local Energy Assistance location and following up on the status of applications.
- Assist with clients who have received a disconnection notice from WE Energies including taking them to Community Advocates to apply for crisis assistance
- Copying medical records for disability applications and faxing to the Disability Determination Bureau
- Complete Federal Social Security Income (SSI) reviews
Associate's Degree in Behavioral Science field required; Bachelor’s Degree in a Behavioral Science field preferred; some experience with a similar client population or in benefit acquisition; no convictions or license revocations that would fail a caregiver background check; valid driver’s license, automobile and sufficient insurance to meet agency requirements.
Follow agency Code of Conduct; adhere to established policies and procedures of the agency and of all funding sources; conduct self in an ethical manner; maintain professional and respectful relationships with program staff, other WCS staff, clients and all external persons and agencies involved with service provision; sensitivity toward cultural, ethnic and disability issues; demonstrate commitment to agency values and mission. Must demonstrate personal initiative and motivation. Represents self and other WCS employees in a professional and positive manner. Exhibits faith in client capacity for change, encourages client self-advocacy and self-sufficiency, trustworthy with client confidences, assists clients with identifying areas for growth, provides honest feedback regarding the recovery process, is a mentor for clients in the recovery process.
Knowledge, Skills and Abilities:
Knowledge of the rules governing federal, state, county and city entitlements; ability to use transcription machine and type 60-80 words per minute; good clinical knowledge especially related to mental illnesses and substance abuse disorders; ability to communicate effectively and in a positive manner with staff, clients and outside parties; clients’ rights including principles of ethics and confidentiality; good computer and typing skills; well organized with effective use of time and the ability to multi-task.
Other Job Information (if applicable):
Other Duties and Responsibilities:
1. Volunteer for client related clinic gatherings throughout the year e.g. holidays, summer picnics, etc.
2. Attend and participate in staffing and in-services
3. Other job-related duties as may be necessary to carry out the responsibilities of the position
Work Relationship and Scope:
Reports directly to the Client Services Supervisor. Has contact with case
managers, client payee representatives, and accounting staff.
Work is performed primarily in an office environment; most of the work is done sitting at a desk and using the computer; hours average 20 hours per week
Work is sedentary in nature and requires sitting for long periods of time with occasional trips to the printer and copier; hand and finger dexterity for data entry and 10 key entry.