Program Manager - Business Operations - Herndon, VA (30+ days ago)3.6

Job Description
Amazon Web Services (AWS) is looking for a Sr. Program Manager with vendor management experience to support the Network Scaling and Integration team. With Amazon Web Services (, our goal is to become “The Infrastructure Platform” to the world. Our customers demand the highest quality and reliability for their services. As we expand at a tremendous rate across all of our services it is our responsibility to maintain that quality and reliability. We look for innovative ways to deploy and scale our network as we expand, while driving complex issues to resolution.

You will provide vendor management support, driving AWS to be the low cost provider in cloud computing. This includes supporting business owners in building, expanding and innovating our data centers. You will help manage our cabling vendors, which will require working with all organizational levels and groups including network deployment staff, network scaling staff and other project management teams. You will develop and manage vendor deliverables, identify risks and clearly communicate them to project stakeholders, define problem solving and risk mitigation strategies, and host business operations reviews with our vendors.

You should be passionate about problem solving, managing relationships, and metric development enabling management to make breakthrough decisions, drive cash flow, and ultimately delight our customers. We are growing rapidly in existing regions as well as expanding into new regions. As a member of this team, you will work with global NSI team to:
Serve as the key business partner working directly with global NSI vendors and other internal stakeholders to provide process improvement, metric and financial recommendations.
Structure problems, perform analysis, and present to your business partners.
Report ad hoc, weekly, monthly and quarterly vendor operating metrics
Manage the NSI vendor management process. Model, analyze and forecast vendor KPIs driving targeted performance, continuous improvement and strategic business decisions
Analyze business and vendor results for key takeaways to achieve business objectives
Monitor vendor compliance with controls and systems
Preparing detailed models and solutions for business segments, drive business initiatives, and identify, implement, and deliver key operational efficiencies
Develop detailed and creative solutions to complex problems, while keeping a watchful eye on timelines and costs
Basic Qualifications
BS degree in a technical or business discipline or 7+ years of PM experience in an IT-related field
5+ years of program management experience
Vendor management experience
Experience of procurement and logistics
Preferred Qualifications
MS degree in a technical discipline OR MBA
PMP Certification
Advanced modeling skills including advanced Excel skills
Experience with multiple vendor management methodologies
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation