Health and Benefits Consultant

Willis Towers Watson - Los Angeles, CA3.8

Full-timeEstimated: $84,000 - $120,000 a year
Our Health and Benefits business helps large and mid-size clients control health and welfare plan costs, improve health outcomes and promote employee engagement through broad-based, state-of-the-art interventions. We provide solutions encompassing creative plan design, vendor evaluation and management, pricing and funding strategies, data analytics, valuation support, compliance and governance strategies. We also provide Specialty consulting services including clinical/health management program design, pharmacy solutions, disability/absence management strategies and claims audit services. Product based solutions such as our pharmacy purchasing coalition round out our broad-based suite of offerings.

The Role:
As a Health and Benefits Consultant you will consult on a wide variety of complex projects involving the design, pricing, funding, implementation and management of a full array of Health and Benefits programs including medical, dental, life, disability, time off and flexible benefits. You will serve as the project manager and day to day communication liaison with our clients, create client deliverables, contribute to client management and new business activities, and participate in the creation of new intellectual capital.

Performance Objectives:
Deliver superior, consistent client management and deliverables in support of a Senior

Consultant for assigned clients:
Draft statements of work, project plans and budgets involving multiple workflow streams and client teams

Oversee the day to day project leaders, ensuring the progress of the teams against established objectives, budgets, timelines, deliverables and quality standards

Serve as primary, daily contact to clients on delivery of services

Manage client expectations and raise appropriate issues to Senior Consultants and Client Relationship Managers

Interface with colleagues from other practices and regions on assignments that reflect the client’s broader business issues

Develop a trusted advisor relationship with client contacts through effective communication and efficient, quality execution of projects

Provide valued-added consulting expertise on large, sophisticated projects including health and welfare plan re-design, pricing, retiree medical valuations, funding and employee contributions strategies, reserve calculations, benchmarking studies and negotiations, plan renewals and vendor analysis and management

Contribute to projects within the Specialty area including health management/wellness, disability/absence management, pharmacy and claims audits

Contribute to the development of new tools and approaches

Meet revenue and billable hour goals established with your manager

Support the generation of new business by enhancing relationships with current clients and recommending new projects and solutions

Participate in prospecting opportunities with new clients as part of a broader team

Directly contribute to clients’ success through applying your technical expertise

Build relationships internally and collaborate effectively on cross-functional teams

Demonstrate natural ease and effectiveness when dealing with clients/colleagues at all levels

Serve as mentor to Analysts and Senior Analysts
The Requirements

7+ years’ experience and success in the design/management of group health and welfare plans gained in a consulting, brokerage or carrier environment

Strong financial skills; prior experience in group health and welfare product pricing, underwriting or valuation work preferred

Proven experience successfully managing multiple projects simultaneously and producing quality deliverables on time and within budget

Demonstrated success in managing client issues and relationships; some experience in growing relationships with current clients

Strong interpersonal and team skills

Polished and well developed oral and written communication skills

Self-starter attitude and ability to work with ambiguity

Flexibility and proven ability to diagnose and resolve issues

Strong analytical and creative skills

Experience training/mentoring junior staff

The ability to see the “big picture,” leveraging the resources of related practices to address the clients’ business challenges

Working knowledge of Excel, MS Project, MS Word

Availability to travel on an as needed basis

Bachelor’s degree required

Pursuit of CEBS designation, or group health and welfare actuarial or underwriting training desired

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.