VP, Education Services

Plex - Troy, MI (30+ days ago)4.0

We’re on a mission. As a fast-growing software company on the cutting-edge of technology, Plex is revolutionizing global manufacturing in the same way cloud solutions have transformed sales, marketing, and human capital management. We want manufactures to succeed. That’s why we’re on a mission to replace underperforming, on-premise enterprise resource planning (ERP) systems with the Plex Manufacturing Cloud – ERP built for today’s model of manufacturing. If you want to see the future of business, we’re what’s next.

In support of our ongoing growth, we are looking for an experienced Vice President of Education Services to lead our education team training Plex customers on our Plex Manufacturing Cloud solution. The VP of Education Services is responsible for driving all aspects of Plex’s client-facing training business, including new offering development, sales and marketing activities, the customer experience, financial performance, people management, and operations. Position can be located anywhere in the US.

Additional responsibilities include the following:
Develop the education strategy and training offerings roadmap for Plex products
Monitor the strategic prioritization of instructional design work while ensuring that new training content is prescriptive and tied to the needs of Plex customers today and in the future
Work closely with Products, Marketing, Sales, Services, and Support to effectively launch new offerings and enable channels
Work closely with Sales and Marketing teams to ensure attainment of training leads and bookings objectives
Closely manage staffing levels to maximize productivity and efficient delivery of training offerings
Set team budgets, goals, objectives and key initiatives
Own and manage team P&L
Deliver monthly and quarterly revenue and expense forecasts
Coach and mentor direct reports. Personally oversee their development and career advancement.
Motivate, empower, and inspire team members to achieve their objectives and move the business forward

Expected Outcomes:
Work with stakeholders in Sales, Marketing, and Education Services to develop and lead a plan to dramatically grow Plex’s customer training business in two years. This plan may involve significant changes in the offer, packaging, pricing, distribution channels, and external partnerships.
Produce high-quality and professional training courses and classes—across a variety of delivery methods—that are specifically designed to help customers achieve intended outcomes with their Plex solutions.
Deploy and optimize an existing learning management system to better serve our customers: drive demand and lead generation, drive more self-service purchases, and make the overall experience more prescriptive and simple
Successfully migrate all training objects for all Plex solutions to the learning management system to form a consolidated training environment (eliminate duplicate systems)
Successfully plan and lead the integration of other Education Services teams/roles within the company to form a consolidated, Global Education Services function for Plex
Achieve currently established key performance objectives relating to:
Customer Satisfaction & Quality
Lead ongoing operational and process improvements that result in efficiency gains and improved margins
As a member of the Services Leadership Team, contribute to the overall success of the team and our overall objectives

10+ years relevant experience, including 5-7 years of experience leading an Education Services or Professional Services team
Prior experience managing an Education Services/Professional Services P&L of at least $5M
Previous experience functioning in a senior leadership capacity with accountability for Sales or Marketing desired
Software, Software-as-a-Service experience highly desired
Excellent verbal, written, and presentation skills
Strong client interfacing presentation skills
30-50% travel
We are proud to be recognized as one of the top workplaces in the tech industry. In fact, it’s Plex employees themselves who say our company is a great place to work. We’ve created an inviting workspace that fosters a culture of collaboration, innovation, and excitement. Some of the things our employees enjoy include:

Competitive wages
Generous benefits including Health, Dental, Vision, Life, Disability Insurance, & 401(k) matching program
Very generous PTO/paid holidays
Tuition reimbursement
Health club dues reimbursement
Sustainable work-life balance and flexibility
Our multiple locations offer a casual-dress workplace, complimentary food and drink, and “de-stress areas” complete with video games, ping pong tables, and more
We’re looking for high-skilled, passionate people to help us do something daring, difficult, and incredibly rewarding. If you’re ready to be inspired, solve problems, grow professionally, and unleash your talent…then apply today. You’re what’s next.

The Plex Manufacturing Cloud

Plex is the engine behind the manufacturing economy, powering the first ERP cloud built specifically for the plant floor. The Plex Manufacturing Cloud delivers anywhere, anytime industry-leading ERP and manufacturing automation through a secure web browser, connecting suppliers, machine, people, systems, and customers with capabilities that deliver continuous innovation. Plex now supports more than 550 organizations and 1,800+ manufacturing facilities in 22 countries around the world. Our customers make everything from diesel engines and aircraft to ice cream and candy, all in the Plex Manufacturing Cloud.