Assistant Front Office Manager

The Roger Hotel - New York, NY3.0

Full-time

Boasting a landmark location on Madison Avenue, The Roger is a boutique hotel that dares to be different. Combining personalized service with luxury accommodations, The Roger is the ideal destination for business and leisure travelers seeking a vibrant hotel experience in the Flatiron District. The Roger Hotel offers 194 modern rooms, including The Terrace Rooms, sophisticated event space, a gourmet breakfast buffet every morning, and a convenient Midtown location.

Assistant Front Office Manager Duties include but not limited to:

  • Work directly with the GM and FOM to lead the Front Desk in day-to-day duties
  • Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
  • Provides value added service to Guests by meeting and anticipating needs and expectations
  • Resolves guest concerns in a thoughtful manner while maintaining hotel standards
  • Additional responsibilities may include training, staff development and scheduling
  • Other duties as assigned by management

Assistant Front Office Manager Qualifications:

  • Minimum of one year previous front office supervisory experience preferred
  • Proficient in Microsoft Office and Property Management Software
  • Excellent customer service skills
  • Flexible schedule; ability to work nights, weekends, and holidays if necessary
  • Excellent written and verbal communication, interpersonal and leadership skills

Benefits:

  • Comprehensive Medical (PPO and HMO), Dental, Vision and 401(k) options are available for all hotel employees.

Please apply through this ad with your updated resume!

Job Type: Full-time

Experience:

  • Supervising: 1 year (Preferred)
  • Customer Service: 2 years (Required)
  • Hotel: 1 year (Required)
  • Microsoft Office: 1 year (Preferred)