This position role models, teaches, coaches, develops, and retains Aveda students, who will be first choice professionals for market leading salons. Upon graduation, students will demonstrate their ability to create guest experiences and provide services that meet or exceed Aveda Institute standards in technical skills accomplishment, guest service delivery, professional behaviors and achievement of productivity benchmarks.
Execute the Aveda Story Board and accomplish the learning objectives while understanding what motivates students and amplifying it for the following elements:
1. Teach and Coach Technical Skills:
Present and demonstrate technical education in accordance with Aveda Institute standards.
Evaluate students' technical performance daily and develop coaching plans to elevate standards.
Oversee and coach students in facial, skincare, waxing, make-up, nails and massage.
Coach in the moment, encourage innovation and teach during each model or mannequin workshop.
2. Teach and Coach Guest Service Delivery:
Present and demonstrate guest service delivery in accordance with Aveda Institute standards.
Teach students to consistently create the "Aveda guest experience" through implementing the 12 points of difference, benefit based consultations and guest service delivery wheel, while also achieving Aveda Benchmarks.
Role model a guest driven environment within each mannequin workshop, model experience and guest experience.
Coach in the moment, encourage innovation and teach during each guest experience.
3. Teach and Coach Professional Behavior
Conduct individual coaching conversations daily regarding attendance, dress code and any other behaviors that will enhance professionalism.
Work in collaboration with the Assistant Director and Student Records Administrator to ensure student academic records are maintained, and retention and success are achieved.
4. Teach and Coach Achievement of Productivity Benchmarks:
Teach the students how to reach benchmarks, set personal goals, and perform at or above standard.
Monitor student performance against benchmarks and coach accordingly for improved performance.
5. Work as a proactive member of the campus team to facilitate the creation of "spa ready" professionals and execute the Aveda guest experience to all institute guests:
Provide and receive feedback, and make necessary adjustments to behavior that will enhance the student and guest experience.
Actively participate in training and development to ensure competency in Aveda Institute curriculum delivery and operations.
Participate in special events such as career fairs, information celebrations, student recognition, and Earth Month.
Identify and communicate opportunities that will enhance the overall institute performance.
Maintain operational standards of visual presentation and cleanliness in the classroom and at all times.
6. Perform other duties as needed.
Due to our commitment to the environment, a strong alignment to the Aveda mission is essential.
Adhere to company policies and procedures.
Manage expenses within fiscal guidelines.
Participate in team meetings.
Esthetics and Massage dual licenses.
2+ years combined Esthiology and Massage service experience.
Passionate about learning and teaching.
Strong presentation and communication skills.
Flexible to work evenings and weekend
Due to our commitment to the TSP Companies and Aveda missions, we hire individuals who share this same commitment. TSP Companies offers a competitive wage and excellent benefits. TSP Companies is an equal opportunity employer M/F/D/V
"Our mission at Aveda is to care for the world we live in, from the products we make to the way in which we give back to society. At Aveda, we strive to set an example for environmental leadership and responsibility, not just in the world of beauty, but around the world."